Operation Manager Chinese Restaurant

PT Indo Teknologi Cemerlang; Tangerang; On-site; IDR 167,400,000 - 312,480,000; Full time

Benefits offered by this job

Medical

Bonus

Job summary

PT Indo Teknologi Cemerlang is seeking an Operations Leader to oversee both front-of-house and back-of-house activities, driving efficiency, safety, and customer experience across multi-site stores in Indonesia.

You will develop and enforce SOPs, manage inventories and vendor relations, and lead recruitment and training for store leaders to meet performance targets.

Qualifications

• Experience leading operations in a food & beverage, hospitality, retail, or multi-site service environment.
• Strong understanding of operational procedures and financial controls.
• Ability to lead recruitment, onboarding, coaching, and performance development.
• Working knowledge of food safety, sanitation, health, and licensing requirements.
• Analytical skills to interpret sales, labour, cost, inventory, and feedback data.

Responsibilities

• Create, implement, and review policies, safety checklists, and SOPs across front- and back-of-house operations.
• Monitor sales data, control costs of goods sold, manage labour percentages, and optimise waste reduction.
• Lead HR planning, recruitment, onboarding frameworks, and performance evaluations.
• Oversee supply chain relationships, negotiate vendor contracts, and maintain stock controls.
• Ensure adherence to health codes and licensing laws.
• Analyse POS reports and customer feedback to identify trends and improvements.
• Collaborate with store teams to implement consistent standards and hit targets.

Skills

Operational leadership

Financial controls

Vendor management

Recruitment & onboarding

Food safety & compliance

Tools

POS data analysis

Job description

Lead operational excellence across front-of-house and back-of-house functions by developing effective systems, strengthening financial performance, building capable teams, and maintaining high standards for compliance, quality, and customer experience.

Key responsibilities

Create, implement, and review operational policies, safety checklists, and SOPs across front-of-house and back-of-house operations.

Monitor daily, weekly, and monthly sales data, control Cost of Goods Sold, manage labour percentages, and optimise waste reduction.

Lead human resource planning, recruitment and onboarding frameworks, team performance evaluations, and training programs for store leaders.

Oversee supply chain relationships, negotiate contracts with food and beverage vendors, and maintain effective stock controls to prevent shortages and excess waste.

Ensure adherence to health codes, food safety regulations, sanitation guidelines, and local licensing laws.

Analyse Point of Sale reports, cross-branch data, and customer feedback to identify trends and deliver actionable business improvements.

Collaborate with store teams and business stakeholders to implement consistent standards and achieve operational targets.

What we're looking for

Experience leading operations in a food and beverage, hospitality, retail, or multi-site service environment (Chinese Restaurant).

Strong understanding of operational procedures, financial controls, inventory management, and vendor relationships.

Demonstrated ability to lead recruitment, onboarding, coaching, and performance development programs.

Working knowledge of food safety, sanitation, health, and licensing requirements.

Strong analytical skills with the ability to interpret sales, labour, cost, inventory, and customer feedback data.

Excellent communication, negotiation, organisation, and problem-solving skills.

Ability to drive consistent execution across front-of-house and back-of-house teams.

Information Technology Services 11-50 employees

Perks and benefits Medical Bonus disesuaikan dengan perusahaan (bergerak dib