Managed Services Delivery Lead

NTT DATA, Inc.; Jakarta Timur; On-site; IDR 1,041,124,414 - 1,388,165,885; Full time

Job summary

NTT DATA, Inc. is looking for a Managed Services Client Delivery Specialist in Jakarta Timur, Indonesia. This role involves overseeing the end-to-end delivery of managed services contracts, ensuring client satisfaction by managing service delivery according to SLAs, and collaborating with cross-functional teams. The ideal candidate has significant experience in managed services, project management, and client relationship management. The position requires strong communication skills and a commitment to service excellence.

Qualifications

• Proven experience in managed services and client management.
• Demonstrated ability to meet service level agreements and quality standards.
• Experience with contract performance monitoring and service delivery projects.

Responsibilities

• Ensure client satisfaction through service delivery.
• Act as a primary contact for client inquiries and feedback.
• Monitor client satisfaction and implement improvement measures.

Skills

Service delivery management

Analytical mindset

Project management

Client relationship management

Negotiation skills

Education

Bachelor's degree in Information Technology or Business

ITIL certification

Project management certification (e.g., PMP)

Job description

NTT DATA, Inc. is looking for a Managed Services Client Delivery Specialist in Jakarta Timur, Indonesia. This role involves overseeing the end-to-end delivery of managed services contracts, ensuring client satisfaction by managing service delivery according to SLAs, and collaborating with cross-functional teams. The ideal candidate has significant experience in managed services, project management, and client relationship management. The position requires strong communication skills and a commitment to service excellence.