On-Site L1 Network Engineer (PKWT) – SD-WAN & Firewall

Lintasarta; Indonesia; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Lintasarta is seeking an on-site L1 Network Engineer to support operations at a client site in Jakarta. The role focuses on monitoring network services, handling incidents, and ensuring SLA adherence in a financial/government sector environment.

You will be responsible for first-level troubleshooting, coordinating with L2 teams, and maintaining incident reports. This position is a PKWT project contract, with full-time work from the office in Jakarta.

Qualifications

• Diploma (D3) or Bachelor's degree in IT/IS/TelCo/Elect Eng/CS or related fields.
• Minimum 1 year of experience as a Network Engineer or Network Support Engineer.
• Understanding of network infrastructure, SD-WAN, routing & switching, firewall technologies.
• Strong troubleshooting and analytical skills.
• Good communication and coordination skills.
• Willing to be placed at Lintasarta customers in Jakarta's Financial/Government sector; PKWT project contract; full-time in-office.

Responsibilities

• Monitor and operate network devices and services including Network, SD-WAN, Router, and Firewall.
• Perform first-level troubleshooting and incident handling based on operational procedures.
• Ensure every incident receives an initial response within 30 minutes and follow through until resolution or escalation.
• Coordinate incident escalations with L2 support teams (MSI/Datacom) and provide required technical information.
• Support operational activities and provide standby/on-call support when required.
• Coordinate with customers and related teams for troubleshooting, maintenance, and operational activities.
• Prepare and maintain incident reports, operational documentation, and escalation records.
• Conduct preventive support activities to maintain service availability and achieve SLA targets.

Skills

Network engineering

SD-WAN

Routing & Switching

Firewall technologies

Troubleshooting

Analytical skills

Communication

Incident escalation

Education

Bachelor's degree in IT/IS/Telecommunications/Engineering/CS

Job description

Lintasarta is seeking an on-site L1 Network Engineer to support operations at a client site in Jakarta. The role focuses on monitoring network services, handling incidents, and ensuring SLA adherence in a financial/government sector environment.

You will be responsible for first-level troubleshooting, coordinating with L2 teams, and maintaining incident reports. This position is a PKWT project contract, with full-time work from the office in Jakarta.