Network Engineer

Lintasarta; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Lintasarta is seeking an L1 Network Engineer to support on-site at a Jakarta customer in the Financial/Government sector. The role emphasizes network monitoring, incident handling, escalation coordination, and meeting SLA targets.

Candidates should have at least 1 year of experience and a Diploma or Bachelor’s degree in IT/IS/Telecommunications/CS, with knowledge of SD-WAN, routing, switching, and firewall technologies.

Qualifications

• Diploma or Bachelor’s degree in IT/IS/Telecommunications/Electrical/CS or related fields.
• Minimum 1 year of experience as a Network Engineer or Network Support Engineer.
• Understanding of Network Infrastructure, SD-WAN, Routing & Switching, Firewall technologies.
• Strong troubleshooting and analytical skills.
• Good communication and coordination abilities.
• Willing to be placed at Lintasarta customers in Jakarta; PKWT contract.

Responsibilities

• Provide network monitoring, incident handling, escalation coordination, and SLA compliance.
• Perform first-level troubleshooting and incident handling based on procedures.
• Coordinate incident escalations with L2 support teams (MSI/Datacom).
• Prepare and maintain incident reports and operational documentation.
• Standby/on-call support and coordination with customers for troubleshooting.

Skills

Network infrastructure

SD-WAN

Routing & Switching

Firewall technologies

Troubleshooting

Communication

Escalation handling

Education

Diploma (D3) or Bachelor’s (S1) in IT/IS/Telecommunications/Electrical/CS

Job description

We are looking for an L1 Network Engineer to provide operational support and ensure the availability, reliability, and continuity of network services at our customer's site. The successful candidate will be responsible for network monitoring, incident handling, escalation coordination, and maintaining service levels in accordance with SLA requirements.

Placement: Jakarta – On-site at Lintasarta's Customer (Financial / Government Sector)

• Minimum Diploma (D3) or Bachelor's Degree (S1) in: Information Technology/Information Systems/Telecommunications Engineering/Electrical Engineering/Computer Science or related fields
• Minimum 1 year of experience as a Network Engineer or Network Support Engineer.
• Understanding of Network Infrastructure,SD-WAN,Routing & Switching,Firewall Technologies
• Strong troubleshooting and analytical skills.
• Good communication and coordination skills.
• Experience handling incident escalation to L2 teams is an advantage.
• Willing to be placed at Lintasarta customers in the Financial/Government sector in Jakarta.
• Willing to be a PKWT contract project employee's Lintasarta.
• Willing to work full-time in the office.
• Monitor and operate network devices and services, including Network, SD-WAN, Router, and Firewall.
• Perform first-level troubleshooting and incident handling based on operational procedures.
• Ensure every incident receives an initial response within 30 minutes and follow through until resolution or escalation.
• Coordinate incident escalations with L2 support teams (MSI/Datacom) and provide required technical information.
• Support operational activities and provide standby/on-call support when required.
• Coordinate with customers and related teams for troubleshooting, maintenance, and operational activities.
• Prepare and maintain incident reports, operational documentation, and escalation records.
• Conduct preventive support activities to maintain service availability and achieve SLA targets.

Only shortlisted candidates who meet the qualifications will be contacted for the next stage of the recruitment process.