Tier 2 Customer Support Specialist (Shift-Ready)

PT Horizon Internusa Persada; Kota Yogyakarta; On-site; IDR 66,960,000 - 89,280,000; Full time

Job summary

Travelio is seeking a Customer Service professional in Yogyakarta, Indonesia who will promptly respond to inquiries, handle complaints, communicate with customers, and ensure satisfaction levels remain high.

The ideal candidate has a Bachelor’s degree, English fluency, experience with call center tools (Zendesk) and KPI awareness, and is a team player ready for shift work and holidays.

Qualifications

• Minimum Bachelor Degree (S1) from any major.
• Familiar with Customer Service KPI.
• Excellent communication skills in both written and spoken.
• Familiar with call center software and analytics tools.
• Fluent in English and Zendesk System is plus point.
• Problem solving and team player.
• Willing to work in shifting time and public holiday.

Responsibilities

• Respond promptly to customer inquiries, especially handling case / hard complaints
• Communicating with customer
• Acknowledging and resolving customer complaints
• Ensure customer satisfaction levels are always on target

Skills

Communication

English proficiency

Team player

Problem solving

Shift work willingness

Customer service experience

Education

Bachelor's degree

Tools

Zendesk

Call center software

Analytics tools

Job description

Travelio is seeking a Customer Service professional in Yogyakarta, Indonesia who will promptly respond to inquiries, handle complaints, communicate with customers, and ensure satisfaction levels remain high.

The ideal candidate has a Bachelor’s degree, English fluency, experience with call center tools (Zendesk) and KPI awareness, and is a team player ready for shift work and holidays.