On-Site English Customer Support Specialist

TP; Daerah Istimewa Yogyakarta; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

TP in Yogyakarta invites an English Customer Service Specialist to join our expanding team. Based on-site, you will support international customers, resolve inquiries, and ensure a positive experience through clear communication and empathy.

The role requires at least 1 year in customer service, a D3 degree with GPA 2.75+, and English at level B2. You will work in shifts, including weekends, and collaborate with internal teams to deliver top-quality service.

Qualifications

• Minimum 1 year in Customer Service.
• Minimum D3 degree with GPA 2.75+.
• Minimum B2 in English.
• Excellent communication and interpersonal skills.
• Willing to work rotational shifts, including weekends and public holidays.
• On-site in Yogyakarta.

Responsibilities

• Omnichannel support via email, live chat, and other channels.
• Resolve product questions, order statuses, payments, shipping, returns, exchanges, and refunds.
• Provide accurate, empathetic solutions to customer issues.
• Maintain logs in the CRM and coordinate with internal teams.
• Aim for high CSAT and quality standards.

Skills

Communication

Interpersonal skills

English proficiency

Education

D3 degree with GPA 2.75+

Job description

TP in Yogyakarta invites an English Customer Service Specialist to join our expanding team. Based on-site, you will support international customers, resolve inquiries, and ensure a positive experience through clear communication and empathy.

The role requires at least 1 year in customer service, a D3 degree with GPA 2.75+, and English at level B2. You will work in shifts, including weekends, and collaborate with internal teams to deliver top-quality service.