Customer Support Chat (EN) - Yogyakarta

TP; Daerah Istimewa Yogyakarta; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

TP in Yogyakarta invites an English Customer Service Specialist to join our expanding team. Based on-site, you will support international customers, resolve inquiries, and ensure a positive experience through clear communication and empathy.

The role requires at least 1 year in customer service, a D3 degree with GPA 2.75+, and English at level B2. You will work in shifts, including weekends, and collaborate with internal teams to deliver top-quality service.

Qualifications

• Minimum 1 year in Customer Service.
• Minimum D3 degree with GPA 2.75+.
• Minimum B2 in English.
• Excellent communication and interpersonal skills.
• Willing to work rotational shifts, including weekends and public holidays.
• On-site in Yogyakarta.

Responsibilities

• Omnichannel support via email, live chat, and other channels.
• Resolve product questions, order statuses, payments, shipping, returns, exchanges, and refunds.
• Provide accurate, empathetic solutions to customer issues.
• Maintain logs in the CRM and coordinate with internal teams.
• Aim for high CSAT and quality standards.

Skills

Communication

Interpersonal skills

English proficiency

Education

D3 degree with GPA 2.75+

Job description

TP IS HIRING: English Customer Service Specialist!

Are you a customer service pro looking to grow your career with an international flavor? We are expanding our team and looking for a communicative, detail-oriented Customer Service Specialist to be based in Yogyakarta!

If you love helping people, thrive in a fast-paced environment, and want to put your English skills to work daily, this role is for you.

What You’ll Be Doing

• - Omnichannel Support: Handle customer inquiries via email, live chat, and other digital communication channels in fluent English.
• - Problem Solving: Assist global customers with product questions, order statuses, payments, shipping, returns, exchanges, and refunds.
• - Customer First: Deliver accurate, professional, and empathetic solutions to handle customer complaints smoothly.
• - Operations & Coordination: Maintain clean interaction logs in our CRM system and collaborate closely with internal teams to resolve escalated issues.
• - Excellence: Maintain high customer satisfaction (CSAT) while meeting quality and performance standards.

What We’re Looking For

• - Experience: Minimum 1 year in Customer Service.
• - Education: Minimum D3 degree with a GPA of 2.75 or above.
• - Language Proficiency: Minimum B2 in English (strong written English skills).
• - Skills: Excellent communication and interpersonal skills.
• - Flexibility: Ready to work in a rotational shift schedule (including weekends and public holidays).
• - Location: Willing to work On-Site (WFO) in Yogyakarta.