On-Site Help Desk Technician in Bekasi | IT Support

Pt. Prima Fajar Cahaya Surya; Bekasi; On-site; IDR 96,000,000 - 168,000,000; Full time

Benefits offered by this job

Health insurance

IT certifications

Career advancement

Job summary

Pt. Prima Fajar Cahaya Surya in Bekasi is seeking a reliable Help Desk Technician to join its on-site IT team. You will provide first-level technical support to employees, ensuring smooth operation of computer systems and timely resolution of issues.

This role reports to the IT department and offers a collaborative environment, opportunities for IT certifications and training, and potential career advancement within the department.

Qualifications

• Proven experience as a Help Desk Technician or similar role.
• Solid knowledge of computer hardware, software, and network protocols.
• Experience with Windows and macOS operating systems.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Respond to user requests for technical assistance in a timely manner.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Troubleshoot and resolve IT problems for end-users, documenting solutions.
• Escalate complex issues to senior IT staff when necessary.

Skills

Help Desk

Troubleshooting

Customer service

Windows

macOS

Networking

Tools

Windows

macOS

Networking

Job description

Pt. Prima Fajar Cahaya Surya in Bekasi is seeking a reliable Help Desk Technician to join its on-site IT team. You will provide first-level technical support to employees, ensuring smooth operation of computer systems and timely resolution of issues.

This role reports to the IT department and offers a collaborative environment, opportunities for IT certifications and training, and potential career advancement within the department.