Junior It Support Technician

Pt Anugrah Indo Mandiri; Jawa Barat; On-site; IDR 44,640,000 - 89,280,000; Full time

Job summary

Pt Anugrah Indo Mandiri is seeking a reliable and technically skilled Junior IT Support Technician to join our client’s team in Tangerang. You will provide first-level helpdesk support to internal users, respond to tickets, diagnose common IT issues, and escalate complex problems as needed.

The ideal candidate has hands-on experience in IT support, is proficient with Windows and macOS, and enjoys guiding users through technical solutions in a busy environment.

Qualifications

• Proven experience in an IT support or helpdesk role.
• Proficiency with Windows and macOS operating systems.

Responsibilities

• Respond to and manage helpdesk tickets, prioritizing and resolving issues promptly.
• Provide technical assistance for hardware, software, and network-related problems.
• Install, configure, and maintain computer systems, printers, and peripherals.
• Guide users through step-by-step solutions to technical issues.
• Document all support activities, resolutions, and system configurations.
• Collaborate with senior IT staff on system upgrades and maintenance projects.

Skills

IT helpdesk experience

Windows

macOS

Ticketing system

Job description

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Our client is seeking a reliable and technically skilled Helpdesk Support Technician to join their team in Tangerang. This role is crucial for providing first-level technical support to internal employees and external clients, ensuring smooth IT operations. You will be responsible for responding to helpdesk tickets, diagnosing and resolving common IT issues, and escalating complex problems as needed. The ideal candidate is methodical, possesses strong troubleshooting skills, and excels at assisting users with technical challenges in a dynamic environment.

About the Role

Our client is seeking a reliable and technically skilled Helpdesk Support Technician to join their team in Tangerang. This role is crucial for providing first-level technical support to internal employees and external clients, ensuring smooth IT operations. You will be responsible for responding to helpdesk tickets, diagnosing and resolving common IT issues, and escalating complex problems as needed. The ideal candidate is methodical, possesses strong troubleshooting skills, and excels at assisting users with technical challenges in a dynamic environment.

Key Responsibilities

• Respond to and manage helpdesk tickets, prioritizing and resolving issues in a timely manner.
• Provide technical assistance for hardware, software, and network-related problems.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Guide users through step-by-step solutions to technical issues.
• Document all support activities, resolutions, and system configurations.
• Collaborate with senior IT staff on system upgrades and maintenance projects.

Requirements

• Proven experience in an IT support or helpdesk role.
• Proficiency with Windows and macOS operating systems.