Gds Helpdesk Support – Travel It Champion

White Glove Hiring; Kota Medan ᯔᯩᯑᯉ᯲; Hybrid; IDR 55,800,000 - 100,440,000; Full time

Benefits offered by this job

Remote work option

Health insurance

Professional development

Job summary

White Glove Hiring's client is seeking a skilled Helpdesk Technician for their Bogor, West Java operations. You will diagnose and resolve hardware, software, and network issues, serving as the primary IT support contact for employees in a fast-paced environment, with the flexibility of remote work.

The ideal candidate has proven helpdesk experience, strong communication skills, and a solid understanding of Windows and macOS, plus basic networking.

Qualifications

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Solid understanding of Windows/macOS hardware, software, and network basics.
• Experience with remote support tools and ticketing systems.
• Strong problem-solving skills and customer service orientation.
• Excellent communication and ability to explain technical concepts clearly.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Install, configure, and maintain computer systems and related software.
• Respond to helpdesk tickets and resolve technical problems promptly.
• Assist users with password resets, application usage, and connectivity issues.
• Document IT support procedures and solutions for future reference.

Job description

Our client is actively recruiting a skilled and customer-focused Helpdesk Technician for their operations in Bogor, West Java. This position is vital for ensuring the smooth functioning of our internal IT systems and providing timely technical assistance to employees. You will be responsible for diagnosing and resolving hardware, software, and network issues, acting as the primary point of contact for IT support requests. We are looking for an individual with strong technical aptitude and excellent communication skills who can contribute to a positive and productive work environment, with the flexibility of remote work.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Install, configure, and maintain computer systems and related software.
• Respond to helpdesk tickets and resolve technical problems in a timely manner.
• Assist users with password resets, application usage, and connectivity issues.
• Document IT support procedures and solutions for future reference.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Solid understanding of computer hardware, operating systems (Windows/macOS), and network protocols.
• Experience with remote support tools and ticketing systems.
• Strong analytical and problem-solving skills.
• Excellent customer service orientation and the ability to explain technical concepts clearly.

Benefits

• Competitive salary package with regular reviews.
• Remote work option available, providing flexibility and work-life balance.
• Comprehensive medical and personal accident insurance.
• Continuous learning opportunities and certifications support.
• A dynamic and inclusive company culture that fosters innovation.

Our client is searching for a qualified Remote IT Helpdesk Technician to join their fully distributed team. In this role, you will provide essential technical support to employees, ensuring the seamless operation of IT systems and services from your home office. You will troubleshoot hardware, software, and network issues, guide users through solutions, and maintain IT documentation. This position requires a self-motivated individual with strong technical skills and excellent communication abilities, capable of managing support requests effectively in a virtual environment. You will be a key member of our client's IT department, contributing to a productive and secure digital workplace.

Key Responsibilities

• Provide remote technical support for desktop hardware, software applications, and network connectivity.
• Respond to and resolve IT support tickets submitted by end-users in a timely manner.
• Perform remote installations, configurations, and upgrades of software and hardware.
• Assist with user account management, password resets, and access permissions.
• Maintain and update IT documentation, knowledge bases, and support procedures.
• Diagnose and troubleshoot IT issues, escalating complex problems to senior IT staff when needed.

Requirements

• Proven experience in an IT Helpdesk or technical support role.
• Solid understanding of Windows/macOS operating systems, Microsoft Office Suite, and basic networking concepts.
• Experience with remote support tools and ticketing systems.
• Excellent problem-solving skills and attention to detail.
• Strong communication and customer service skills, with the ability to explain technical issues clearly.
• Must have a reliable internet connection and a dedicated workspace for remote work.

Benefits

• Competitive salary and potential for overtime pay.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and company holidays.
• Opportunities for professional development and IT certifications.
• A flexible and supportive remote work environment.