It Support Specialist / Help Desk Analyst

Eternaindonesia; Tangerang; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Eternaindonesia is seeking a reliable Help Desk Technician to join the on-site support team in Bekasi. The role involves providing first-level IT support to employees, ensuring smooth operation of computer systems and resolving IT-related issues to keep the workforce productive.

You will work within a dedicated IT department, performing hardware/software/network troubleshooting, and assisting with printer and scanner setups to maintain an efficient workplace infrastructure.

Qualifications

• Provide first-level technical support for hardware, software, and network issues.
• Respond to user requests for timely technical assistance.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Respond to user requests for technical assistance in a timely manner.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.

Skills

Hardware troubleshooting

Software troubleshooting

Network basics

Help desk support

Job description

Our client is seeking a reliable Help Desk Technician to join their on-site support team in Bekasi . You will be responsible for providing first-level technical support to employees, ensuring the smooth operation of computer systems and resolving IT-related issues efficiently. This role is critical in supporting the daily productivity of the company's workforce. You will work within a dedicated IT department, contributing to a robust and responsive technical support infrastructure.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Respond to user requests for technical assistance in a timely manner.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
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