Technical Support Pro: Grow with Certs & Benefits in Bekasi

Pengiklan Anonim; Jawa Barat; On-site; IDR 100,440,000 - 167,400,000; Full time

Benefits offered by this job

Health insurance

Certifications

Paid time off

Job summary

Pengiklan Anonim is seeking a technically adept and patient Technical Support Agent to join our team in Bekasi, West Java. You will provide frontline technical assistance for software and hardware issues, diagnose problems, guide users to solutions, and minimize disruption to operations.

Responsibilities include handling first-level support via phone, email, and tickets, diagnosing hardware/software/network problems, documenting steps, and escalating when needed, while educating users on best

Qualifications

• Experience in technical support or IT helpdesk roles.
• Strong knowledge of Windows and macOS, software applications, and basic networking.
• Excellent diagnostic and problem-solving skills; ability to explain technical concepts to non-technical users.
• Ability to work independently and in a team in a fast-paced setting.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Document troubleshooting steps and resolutions accurately.
• Escalate unresolved issues to senior technical staff or relevant departments.
• Educate users on product features and best practices to prevent future issues.

Skills

Technical support

IT helpdesk

Operating systems

Networking basics

Diagnostics

Problem solving

Communication skills

Teamwork

Job description

Pengiklan Anonim is seeking a technically adept and patient Technical Support Agent to join our team in Bekasi, West Java. You will provide frontline technical assistance for software and hardware issues, diagnose problems, guide users to solutions, and minimize disruption to operations.

Responsibilities include handling first-level support via phone, email, and tickets, diagnosing hardware/software/network problems, documenting steps, and escalating when needed, while educating users on best