Store Crew: Customer Help & App Onboarding

Pt. Prima Fajar Cahaya Surya; Bekasi; On-site; IDR 96,000,000 - 168,000,000; Full time

Benefits offered by this job

Health insurance

IT certifications

Career advancement

Job summary

Pt. Prima Fajar Cahaya Surya in Bekasi is seeking a reliable Help Desk Technician to join its on-site IT team. You will provide first-level technical support to employees, ensuring smooth operation of computer systems and timely resolution of issues.

This role reports to the IT department and offers a collaborative environment, opportunities for IT certifications and training, and potential career advancement within the department.

Qualifications

• Proven experience as a Help Desk Technician or similar role.
• Solid knowledge of computer hardware, software, and network protocols.
• Experience with Windows and macOS operating systems.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Respond to user requests for technical assistance in a timely manner.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Troubleshoot and resolve IT problems for end-users, documenting solutions.
• Escalate complex issues to senior IT staff when necessary.

Skills

Help Desk

Troubleshooting

Customer service

Windows

macOS

Networking

Tools

Windows

macOS

Networking

Job description

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Our client is seeking a reliable Help Desk Technician to join their on-site support team in Bekasi . You will be responsible for providing first-level technical support to employees, ensuring the smooth operation of computer systems and resolving IT-related issues efficiently. This role is critical in supporting the daily productivity of the company's workforce. You will work within a dedicated IT department, contributing to a robust and responsive technical support infrastructure.

About the Role

Our client is seeking a reliable Help Desk Technician to join their on-site support team in Bekasi . You will be responsible for providing first-level technical support to employees, ensuring the smooth operation of computer systems and resolving IT-related issues efficiently. This role is critical in supporting the daily productivity of the company's workforce. You will work within a dedicated IT department, contributing to a robust and responsive technical support infrastructure.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Respond to user requests for technical assistance in a timely manner.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Troubleshoot and resolve IT problems for end-users, documenting solutions.
• Escalate complex issues to senior IT staff when necessary.

Requirements

• Proven experience as a Help Desk Technician or similar role.
• Solid knowledge of computer hardware, software, and network protocols.
• Experience with operating systems such as Windows and macOS.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.

Benefits

• Competitive annual salary.
• Comprehensive health insurance and employee benefits.
• Opportunities for IT certifications and training.
• A collaborative team environment in Bekasi .
• Potential for advancement within the IT department.