Customer Relations Staff

Vplus Global Jakarta; Jakarta Pusat; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Vplus Global Jakarta, a Jakarta-based operation under PT Victory International Futures, seeks a Customer Relations Staff for its on-site office. This full-time role handles client inquiries, provides accurate service information, and ensures a positive experience across phone, email, chat and in-person interactions.

You'll address customer issues, support account-related processes, follow up to strengthen relationships, monitor satisfaction, and document interactions per company procedures and

Qualifications

• Strong customer service and support skills.
• Experience in customer satisfaction and retention, including follow-up practices and relationship-building with clients.
• Excellent communication skills, both verbal and written, with the ability to explain complex information clearly and respectfully.
• Attention to detail, accuracy in documentation, and the ability to work with client data and internal systems securely.
• Ability to work on-site in Jakarta, collaborate with cross-functional teams, and manage multiple client interactions in a fast-paced environment.
• Prior experience in financial services, trading, or investment-related industries is an advantage.
• Proficiency in Indonesian and basic English communication is preferred.
• Minimum of a high school diploma; a diploma or bachelor’s degree in business, communications, or a related field is beneficial.

Responsibilities

• Respond to client inquiries across channels (phone, email, chat, in person).
• Provide accurate information about services and solutions.
• Ensure a positive client experience and maintain high service quality.
• Handle customer issues and feedback with professionalism.
• Support account-related processes and follow up to strengthen relationships.
• Monitor client satisfaction and coordinate with internal teams to resolve concerns.
• Document interactions and adhere to company procedures and regulatory guidelines.

Skills

Customer service

Customer support

Communication skills

Attention to detail

Documentation

Cross-functional collaboration

Client relationship management

Indonesian language

Basic English

Education

High school diploma

Diploma or bachelor’s degree in business or communications

Job description

Company Description

Vplus Global Jakarta operates under PT Victory International Futures, a licensed and officially supervised entity regulated by BAPPEBTI in Indonesia. Established in 2020, Vplus focuses on empowering clients to plan and manage their trading and investment activities. As a digital platform affiliated with PT Victory International Futures, Vplus provides dynamic market insights, comprehensive professional knowledge, and strong analytical capabilities. The organization aims to help clients feel prepared, confident, and well-informed when navigating the challenges of the trading world.

Role Description

The Customer Relations Staff role is a full-time, on-site position based in Jakarta, Indonesia. This role is responsible for responding to client inquiries, providing accurate information about services, and ensuring a positive client experience across communication channels (phone, email, chat, and in-person). The Customer Relations Staff will handle customer issues and feedback, support account-related processes, and follow up proactively to maintain strong client relationships. The role also involves monitoring client satisfaction, coordinating with internal teams to resolve concerns, and supporting initiatives that improve customer retention and service quality. Documentation of interactions and adherence to company procedures and regulatory guidelines are important parts of the day-to-day work.

Qualifications

• Strong Customer Service and Customer Support skills, with the ability to respond professionally and promptly to client needs.


• Experience in Customer Satisfaction and Customer Retention, including follow-up practices and relationship-building with clients.


• Excellent Communication skills, both verbal and written, with the ability to explain complex information clearly and respectfully.


• Attention to detail, accuracy in documentation, and the ability to work with client data and internal systems securely.


• Ability to work on-site in Jakarta, collaborate with cross-functional teams, and manage multiple client interactions in a fast-paced environment.


• Prior experience in financial services, trading, or investment-related industries is an advantage.


• Proficiency in Indonesian and basic English communication is preferred.


• Minimum of a high school diploma; a diploma or bachelor’s degree in business, communications, or a related field is beneficial.