Jakarta Client Relations Specialist - Financial Services

Vplus Global Jakarta; Jakarta Pusat; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Vplus Global Jakarta, a Jakarta-based operation under PT Victory International Futures, seeks a Customer Relations Staff for its on-site office. This full-time role handles client inquiries, provides accurate service information, and ensures a positive experience across phone, email, chat and in-person interactions.

You'll address customer issues, support account-related processes, follow up to strengthen relationships, monitor satisfaction, and document interactions per company procedures and

Qualifications

• Strong customer service and support skills.
• Experience in customer satisfaction and retention, including follow-up practices and relationship-building with clients.
• Excellent communication skills, both verbal and written, with the ability to explain complex information clearly and respectfully.
• Attention to detail, accuracy in documentation, and the ability to work with client data and internal systems securely.
• Ability to work on-site in Jakarta, collaborate with cross-functional teams, and manage multiple client interactions in a fast-paced environment.
• Prior experience in financial services, trading, or investment-related industries is an advantage.
• Proficiency in Indonesian and basic English communication is preferred.
• Minimum of a high school diploma; a diploma or bachelor’s degree in business, communications, or a related field is beneficial.

Responsibilities

• Respond to client inquiries across channels (phone, email, chat, in person).
• Provide accurate information about services and solutions.
• Ensure a positive client experience and maintain high service quality.
• Handle customer issues and feedback with professionalism.
• Support account-related processes and follow up to strengthen relationships.
• Monitor client satisfaction and coordinate with internal teams to resolve concerns.
• Document interactions and adhere to company procedures and regulatory guidelines.

Skills

Customer service

Customer support

Communication skills

Attention to detail

Documentation

Cross-functional collaboration

Client relationship management

Indonesian language

Basic English

Education

High school diploma

Diploma or bachelor’s degree in business or communications

Job description

Vplus Global Jakarta, a Jakarta-based operation under PT Victory International Futures, seeks a Customer Relations Staff for its on-site office. This full-time role handles client inquiries, provides accurate service information, and ensures a positive experience across phone, email, chat and in-person interactions.

You'll address customer issues, support account-related processes, follow up to strengthen relationships, monitor satisfaction, and document interactions per company procedures and