Night Concierge: Online Guest Support & Bookings

Predmet Kaba Kaba Resort; Tabanan; On-site; IDR 44,640,000 - 66,960,000; Full time

Benefits offered by this job

Performance bonuses based on booking</

Modern hospitality technology

Job summary

Predmet Kaba Kaba Resort is seeking a Night Concierge to serve as a digital ambassador during night hours. You will respond to booking inquiries in real-time and provide instant support to guests via digital chat platforms.

Role emphasizes managing PMS/OTA extranets, live WhatsApp chats, and coordinating with on-site security for guest safety. Strong English and Bahasa Indonesia skills are required.

Qualifications

• Experience in Front Office
• Advanced digital proficiency with PMS and OTA extranets
• Excellent written and spoken English; fluent Bahasa Indonesia
• Reliable, able to work independently at night

Responsibilities

• Online inquiry management across platforms to maximize conversions at night
• Live chat support for WhatsApp and internal apps
• Security and monitoring coordinating with on-site security
• Prepare digital night-shift reports for morning management

Skills

Front Office experience

PMS

Extranets Booking.com/Airbnb

WhatsApp Business

English

Bahasa Indonesia

Tools

PMS software

WhatsApp Business

Job description

Predmet Kaba Kaba Resort is seeking a Night Concierge to serve as a digital ambassador during night hours. You will respond to booking inquiries in real-time and provide instant support to guests via digital chat platforms.

Role emphasizes managing PMS/OTA extranets, live WhatsApp chats, and coordinating with on-site security for guest safety. Strong English and Bahasa Indonesia skills are required.