Guest Reservations & Support Pro - Fast Service, Bonus

Cabo Bali; Provinsi Bali; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Performance bonus

Training programs

Job summary

Cabo Bali in Bali, Indonesia seeks a guest services specialist responsible for handling enquiries across channels, turning them into bookings and supporting guests before and during their stay.

You'll respond quickly in English, with Indonesian as a plus, coordinate with hosts and housekeeping, and keep guest notes organized; training provided and a performance bonus for meeting targets.

Qualifications

• 1+ year in reservations, guest relations, customer service, or hospitality.
• Fast, friendly, and clear in written English; Bahasa Indonesia a plus.
• Calm and organised handling several conversations at once.
• Comfortable with booking systems; Guesty experience a plus.

Responsibilities

• Respond to guest enquiries across Airbnb, Booking.com, WhatsApp and direct — under an hour.
• Convert enquiries into confirmed bookings and upsells.
• Handle pre-arrival info, check-in details and in-stay requests.
• Coordinate with hosts, housekeeping and maintenance to solve issues fast.
• Keep Guesty tidy — bookings, messages and guest notes.

Skills

Reservations

Guest relations

Customer service

Hospitality

English writing

Bahasa Indonesia (plus)

Tools

Booking systems

Guesty

Job description

Cabo Bali in Bali, Indonesia seeks a guest services specialist responsible for handling enquiries across channels, turning them into bookings and supporting guests before and during their stay.

You'll respond quickly in English, with Indonesian as a plus, coordinate with hosts and housekeeping, and keep guest notes organized; training provided and a performance bonus for meeting targets.