Guest Concierge - Flexible Daily Worker

AccorHotels Indonesia; Jakarta Selatan; On-site; IDR 36,900,000 - 59,040,000; Part time

Job summary

AccorHotels Indonesia is seeking a friendly Concierge (Daily Worker) to join our Front Office team in Jakarta Selatan. The role focuses on guest assistance, information, and service excellence to ensure memorable stays.

You will coordinate with departments, arrange reservations, taxis, and activities, and support VIP guests. Candidates should have high school diploma, strong communication, and flexibility to work weekends and holidays.

Qualifications

• Previous experience in Concierge, Front Office, Guest Relations, or Hospitality is preferred.
• Minimum high school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Good knowledge of local attractions, restaurants, transportation, and tourist destinations is an advantage.
• Good command of English; additional languages are an advantage.
• Friendly, helpful, and professional personality.
• Strong customer service and problem-solving skills.
• Able to work independently and as part of a team.
• Willing to work shifts, weekends, and public holidays.
• Flexible and reliable to work on a Daily Worker basis.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Provide information and recommendations regarding hotel facilities, restaurants, shopping areas, attractions, and local activities.
• Assist guests with transportation arrangements, including taxis, airport transfers, and other transportation services.
• Arrange restaurant reservations, tours, tickets, and other guest activities when requested.
• Assist with luggage and coordinate with the Bell Service team when required.
• Provide directions and local information to help guests navigate the area.
• Handle guest requests and follow up to ensure guest satisfaction.
• Assist VIP guests and provide personalized services according to their needs.
• Coordinate with Front Office, Housekeeping, Food & Beverage, Bell Service, and other departments to fulfill guest requests.
• Maintain updated knowledge of hotel facilities, local attractions, restaurants, transportation, and events.
• Handle guest inquiries and complaints professionally and elevate issues when necessary.
• Maintain accurate records of guest requests and arrangements.
• Ensure the Concierge desk and surrounding area are clean, organized, and presentable.
• Follow hotel policies, procedures, and service standards.
• Support the Front Office team during busy periods and special events.
• Perform other duties assigned by the Concierge Supervisor or Front Office Manager.

Skills

Concierge

Front Office

Guest Relations

Hospitality

English

Interpersonal skills

Customer service

Teamwork

Shift work

Daily Worker basis

Education

High school diploma or equivalent

Job description

AccorHotels Indonesia is seeking a friendly Concierge (Daily Worker) to join our Front Office team in Jakarta Selatan. The role focuses on guest assistance, information, and service excellence to ensure memorable stays.

You will coordinate with departments, arrange reservations, taxis, and activities, and support VIP guests. Candidates should have high school diploma, strong communication, and flexibility to work weekends and holidays.