Remote Concierge for Villas Guest Experience

PT. Teknologi Gotong Royong

Provinsi Bali

Remote

IDR 55,800,000 - 89,280,000

Full time

14 days+

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Job summary

PT Manajemen Gotong Royong is seeking a proactive Concierge to support guests for GORO-managed villas. You will handle pre-arrival, in-stay, and post-stay communications remotely across multiple platforms, ensuring excellent guest experience.

Ideal candidates are graduates in Hospitality/Tourism with strong English, OTA familiarity, and ability to coordinate with Villa Managers, housekeeping, and maintenance in a collaborative remote setting.

Qualifications

Fresh graduate or currently pursuing SMK/STP/D3/S1 in Hospitality, Tourism, or related field.
Fluent in English — written and spoken.
Proficient in WhatsApp Business, email, and guest messaging platforms.
Familiar with OTA platforms such as Airbnb, Agoda, Booking.com, Expedia.
Experienced or knowledgeable in pre-arrival coordination, in-stay requests, and post-stay follow-up.
Strong background in handling guest complaints professionally and with composure.
Able to coordinate with on-ground teams (Villa Manager, Housekeeping, Maintenance).
Able to manage multiple guest conversations simultaneously.
A self-driven individual who takes ownership, communicates proactively, and thrives in a collaborative remote environment.
Available during peak guest hours, including evenings and weekends.
Plus: previous experience in property management or hospitality.

Responsibilities

Serve as the remote point of contact for guests across GORO-managed villas, managing all guest communication from pre-arrival through post-stay across multiple platforms and channels.