Merchant Success Lead (Java Area)

BukuWarung; Cilandak Timur; On-site; IDR 180,000,000 - 280,000,000; Full time

Job summary

BukuWarung seeks an experienced MSL to lead the sales team, drive performance, and optimize routes and events. You will collaborate with Sales Ops, Strategy, Merchant Happiness, and Lending to improve outcomes and merchant satisfaction.

Responsibilities include data-driven reporting, compliance with policies and regulations, and proactive relationship management with key merchants to grow revenue and repeat business in a dynamic market.

Qualifications

• Provide leadership to the sales team to reach goals.
• Continuously improve sales processes for efficiency.
• Collaborate with Sales Ops, Strategy, Merchant Happiness & Lending.
• Adhere to company policies, regulations, and ethics in sales.

Responsibilities

• Lead the sales team to achieve individual and team targets.
• Execute daily/weekly route planning and events.
• Ensure team productivity and performance monitoring.
• Analyze sales data and report on revenue, acquisition, conversions, and satisfaction.
• Build strong relationships with key merchants.
• Address merchant inquiries promptly and ensure satisfaction.
• Identify upsell/cross-sell opportunities with MSE & MSR.

Skills

Leadership

Sales management

Sales analytics

Communication

Collaboration

Compliance

Sales planning

Job description

5 - 7 Years

Permanent

Job Description

MSL Job Description & Responsibilities

Provide effective leadership to the sales team, motivating and guiding them to achieve individual and collective sales goals.

Continuously evaluate and improve sales processes and procedures to enhance efficiency and effectiveness.

Foster effective communication and collaboration with other departments such sales operations & strategy, merchant happiness & Lending operations

Compliance: Ensure compliance with company policies, industry regulations, and ethical standards in all sales activities. Monitor and enforce adherence to pricing guidelines, sales policies, and contractual obligations

Sales Planning execution

Responsible for the execution of project events and daily/weekly route planning

Responsible to ensure teams productivity are met

Monitor sales activities, analyze sales data, and generate reports on sales performance, including key metrics such as sales revenue, customer acquisition, conversion rates, and customer satisfaction.

Build and maintain strong relationships with key merchant

Address merchants inquiries and concerns promptly, ensuring a high level of merchants satisfaction

Collaborate with the MSE & MSR to identify opportunities for upselling, cross-selling, and repeat business.