Merchant Success Lead (Kab. Bandung)

BukuWarung; Sukabumi; On-site; IDR 167,400,000 - 256,680,000; Full time

Job summary

BukuWarung is seeking a Merchant Success Lead to steer the sales team, refine processes, and ensure strong merchant partnerships in the Sukabumi/Bandung region. You will drive revenue growth, manage routes and events, and collaborate with cross-functional teams to maximize merchant satisfaction.

The role emphasizes leadership, strategic thinking, and hands-on sales execution in a fast-paced environment. Strong alignment with company policies and performance metrics is expected.

Qualifications

• 3–5 years of experience in sales, with strategic skills preferred.
• Strong field sales experience across channels.

Responsibilities

• Provide leadership to the sales team to meet goals.
• Evaluate and improve sales processes for efficiency.
• Coordinate with other departments such as sales operations & strategy, merchant happiness & lending operations.
• Ensure compliance with company policies, industry regulations, and ethical standards in all sales activities.
• Plan events and daily/weekly route planning; ensure productivity targets.
• Monitor sales activities and report on KPI such as revenue, acquisition, conversion, and satisfaction.
• Build relationships with key merchants and address inquiries promptly.
• Identify upsell, cross-sell, and repeat business opportunities with merchants.

Skills

Sales leadership

Strategic skills

Strong field sales experience

Team management

Job description

About the job Merchant Success Lead (Kab. Bandung)

Job Description:

• Provide effective leadership to the sales team, motivating and guiding them to achieve individual and collective sales goals.
• Continuously evaluate and improve sales processes and procedures to enhance efficiency and effectiveness.
• Foster effective communication and collaboration with other departments such sales operations & strategy, merchant happiness & Lending operations
• Compliance: Ensure compliance with company policies, industry regulations, and ethical standards in all sales activities. Monitor and enforce adherence to pricing guidelines, sales policies, and contractual obligations

Sales Planning execution

• Responsible for the execution of project events and daily/weekly route planning
• Responsible to ensure teams productivity are met
• Monitor sales activities, analyze sales data, and generate reports on sales performance, including key metrics such as sales revenue, customer acquisition, conversion rates, and customer satisfaction.
• Build and maintain strong relationships with key merchant
• Address merchants inquiries and concerns promptly, ensuring a high level of merchants satisfaction
• Collaborate with the MSE & MSR to identify opportunities for upselling, cross-selling, and repeat business

Job Requirements:

• 3-5 years of experiences, advantage if have any strategic skill
• Strong sales field experience