Merchant Success Lead - Java Growth

BukuWarung; Cilandak Timur; On-site; IDR 180,000,000 - 280,000,000; Full time

Job summary

BukuWarung seeks an experienced MSL to lead the sales team, drive performance, and optimize routes and events. You will collaborate with Sales Ops, Strategy, Merchant Happiness, and Lending to improve outcomes and merchant satisfaction.

Responsibilities include data-driven reporting, compliance with policies and regulations, and proactive relationship management with key merchants to grow revenue and repeat business in a dynamic market.

Qualifications

• Provide leadership to the sales team to reach goals.
• Continuously improve sales processes for efficiency.
• Collaborate with Sales Ops, Strategy, Merchant Happiness & Lending.
• Adhere to company policies, regulations, and ethics in sales.

Responsibilities

• Lead the sales team to achieve individual and team targets.
• Execute daily/weekly route planning and events.
• Ensure team productivity and performance monitoring.
• Analyze sales data and report on revenue, acquisition, conversions, and satisfaction.
• Build strong relationships with key merchants.
• Address merchant inquiries promptly and ensure satisfaction.
• Identify upsell/cross-sell opportunities with MSE & MSR.

Skills

Leadership

Sales management

Sales analytics

Communication

Collaboration

Compliance

Sales planning

Job description

BukuWarung seeks an experienced MSL to lead the sales team, drive performance, and optimize routes and events. You will collaborate with Sales Ops, Strategy, Merchant Happiness, and Lending to improve outcomes and merchant satisfaction.

Responsibilities include data-driven reporting, compliance with policies and regulations, and proactive relationship management with key merchants to grow revenue and repeat business in a dynamic market.