Account Management Manager (Regional Sales)

FinAccel Pte Ltd; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

FinAccel Pte Ltd is seeking an Account Management Manager to grow merchant partnerships and serve as the primary contact for top merchants. You will work closely with internal teams to boost sales, run promotions, and optimize business performance.

Responsibilities include relationship building, performance analysis, campaign execution, and cross-team collaboration, plus overseeing daily operations and Jira-ticket resolution to meet SLA and data accuracy standards.

Qualifications

• Bachelor’s degree with experience in Account Management, Key Account Sales, or Business Development.
• Data-driven approach with dashboards and sales data to identify growth opportunities.
• Excellent written and verbal communication for pitching campaigns and negotiating deals.
• Proactive problem solving and the ability to manage merchant needs and tickets.
• Familiarity with Jira, CRM systems, Excel and analytics platforms.

Responsibilities

• Be the primary contact for key merchant partners and drive their growth.
• Monitor GMV, approval rates, promo performance, and related metrics via dashboards.
• Turn data insights into campaigns, CRM initiatives, and product/operational improvements.
• Bridge Marketing, Sales, Product and Support to ensure timely delivery of initiatives.
• Oversee daily operations, resolve Jira tickets within SLA, and maintain store data.

Skills

Data-driven mindset

Communication

Negotiation

Problem solving

Cross-functional collaboration

Education

Bachelor’s degree

Tools

MS Excel

PowerPoint

CRM systems

Analytics platforms

Jira

Job description

We are looking for a proactive and analytical Account Management Manager to grow our top-tier merchant partners. In this role, you will be the primary contact for our key merchants, working closely with both external business partners and internal teams to boost merchant sales, run promotional campaigns, and optimize overall business performance.

About The Job:

• Merchant Relationship & Growth: Build strong relationships with key merchant partners, understand their business needs, and negotiate growth strategies, promos, and branding opportunities.
• Performance Analysis: Monitor key business metrics like GMV, approval rates, transaction success, promo performance, SPG productivity, and repayment rates (FPD7) using our analytics dashboards.
• Campaign & Strategy Execution: Turn data insights into actionable steps, such as marketing promos, CRM campaigns, and product/ operational improvements, to help merchants increase their sales.
• Cross Team Collaboration: Act as the main bridge between key merchants and internal teams (Marketing, Sales, Product, and Support) to ensure initiatives are delivered on time.
• Operations & Quality: Oversee daily operations, including resolving Jira tickets within SLA, maintaining accurate store data, and handling promotional requests and agreements.

About You:

• Experience: Bachelor’s degree with proven experience in Account Management, Key Account Sales, or Business Development (preferably from Fintech, E-commerce, or Retail).
• Data-Driven Mindset: Comfortable working with numbers, dashboards, and sales data to find growth opportunities.
• Great Communicator & Negotiator: Excellent written and verbal communication skills for pitching campaigns, negotiating deals, and building long term trust.
• Problem Solver: Proactive, structured, and adaptable in handling fast-paced merchant needs and internal operational tickets.
• Tool Proficiency: Experience using MS Excel/ PowerPoint, CRM systems, analytics platforms, and ticket management tools like Jira.