Medical Consultant

PT lansheng golbal medika; Jakarta Barat; On-site; IDR 120,000,000 - 180,000,000; Full time

Benefits offered by this job

Professional development

Health & safety provisions

Inclusive workplace

Job summary

PT Lansheng Global Medika in West Jakarta is hiring a Medical Online Consultant for a full-time role. You will manage front-desk operations, deliver excellent customer service, and act as the liaison between clients and privately owned referral hospitals.

The role requires an undergraduate degree in medical/health fields, strong communication skills in Indonesian and English, and the ability to handle confidential information with discretion.

Qualifications

• Undergraduate degree (D3/S1) in medical/health or related field preferred.
• Proven experience in a similar role is an advantage.
• Excellent interpersonal and communication skills with diverse clients and staff.

Responsibilities

• Serve as the first point of contact, managing front-desk operations and providing customer service.
• Guide potential clients to an initial consultation with Jakarta-based doctors.
• Forward client data to the central facility in China for treatment eligibility confirmation.

Skills

Customer service

Interpersonal communication

Professional demeanor

Discretion/confidentiality

Education

Undergraduate degree (D3/S1) in medical/health

Tools

Microsoft Office

Scheduling software

Job description

About the role

PT Lansheng Global Medika is seeking an Medical Online Consultant to join our team in West Jakarta. This is a full-time position that plays a crucial role in creating the first impression for our clients, patients, and visitors. As the Medical Online Consultant, you will be the first impression of our organisation, managing front-desk operations whilst providing exceptional customer service and administrative support. This position is essential to maintaining our professional image and ensuring smooth daily operations across our facility. You will serve as a liaison between potential clients and our privately owned referral hospitals. You are tasked with guiding potential clients to an initial consultation with Jakarta-based doctors for preliminary assessment and forwarding their data to the central facility in China. Subsequently, the potential clients will receive confirmation from the main hospital on treatment eligibility.

Who we're looking for

Completed at least undergraduate study or equivalent (D3/S1) preferrably in medical and health majors as you will be handling potential clients with medical concerns

Proven experience in a similar role will be an advantage

Excellent interpersonal and communication skills with the ability to interact professionally with diverse clients and staff members

Proficiency in using computer systems, Microsoft Office applications, and scheduling software

Fluency in Indonesian and English; additional language skills are a plus

Professional demeanour with a positive, customer-focused attitude

Ability to maintain confidentiality and handle sensitive information appropriately

What we offer

PT Lansheng Global Medika is committed to providing a supportive and professional work environment for our employees. We offer competitive remuneration commensurate with experience and qualifications. Our team members enjoy opportunities for professional development and career progression within a growing healthcare organisation. We provide a collaborative workplace culture where your contributions are valued and recognised. Additional benefits include health and safety provisions in accordance with Indonesian labour regulations, and a supportive management team dedicated to employee wellbeing. We believe in fostering an inclusive workplace and welcome applications from all qualified candidates.

About us

PT Lansheng Global Medika is a leading healthcare service provider dedicated to delivering high-quality medical care and support to our patients and clients. With a commitment to excellence in healthcare delivery, we maintain a professional and compassionate approach to patient care and customer service. Our organisation is built on values of integrity, professionalism, and a genuine commitment to improving health outcomes for those we serve. We pride ourselves on fostering a collaborative team environment where skilled professionals work together to provide exceptional service. Based in West Jakarta, we continue to expand our reach and impact within the healthcare sector, attracting talented individuals who are passionate about making a difference in healthcare.