Mandarin Assistant

PT lansheng golbal medika; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

PT Lansheng Global Medika in Surabaya is seeking a Mandarin Assistant Manager to support healthcare operations and coordinate with Mandarin-speaking patients and partners. This full-time role involves bridging cultural and linguistic gaps while contributing to strategic goals.

You will oversee daily functions in assigned departments, translate and interpret documents, mentor staff, and ensure regulatory compliance and patient confidentiality.

Qualifications

• Fluent in Mandarin Chinese, with strong English communication.
• Experience in a management or assistant management role.
• Proven ability to manage teams and coordinate workflows.
• Excellent organizational and administrative skills.
• Cultural awareness with experience in diverse environments.
• Strong interpersonal skills for stakeholder relationships.
• Understanding of healthcare regulations and patient confidentiality.
• Proficiency with standard office software and health management systems.
• Professional demeanor with commitment to patient care and ethics.

Responsibilities

• Provide management support across healthcare operations.
• Facilitate communication between Mandarin-speaking patients, staff, and external partners.
• Translate and interpret clinical and administrative documents.
• Support the coordination of patient interactions and consultations.
• Assist in training and mentoring staff on communication protocols and cultural competency.
• Maintain confidentiality and comply with healthcare regulations, including patient privacy standards.
• Contribute to process improvements and operational efficiency within assigned areas.
• Liaise with management on departmental issues, staffing needs, and service improvements.
• Support the development and implementation of policies and procedures relevant to healthcare delivery.

Skills

Mandarin fluency

English communication

Management experience

Team leadership

Organization skills

Cultural awareness

Interpersonal skills

Healthcare regulations

Healthcare software proficiency

Tools

Healthcare management systems

Job description

About the role

We are seeking a Mandarin Assistant Manager to join PT Lansheng Global Medika in Surabaya. This is a full-time position that plays a crucial role in supporting our healthcare operations and facilitating effective communication with our Mandarin-speaking stakeholders, patients, and partners. As an Assistant Manager, you will bridge cultural and linguistic gaps whilst contributing to the strategic objectives of our growing healthcare organisation. Your multilingual capabilities and management experience will be instrumental in expanding our reach and ensuring exceptional service delivery across our medical services.

Key responsibilities

• Provide management support across healthcare operations, ensuring smooth day-to-day functioning of assigned departments or functions
• Facilitate communication between Mandarin-speaking patients, staff, and external partners, ensuring accuracy and cultural sensitivity
• Translate and interpret clinical, administrative, and business documentation as required
• Support the coordination of patient interactions and consultations involving Mandarin-speaking individuals
• Assist in training and mentoring staff on communication protocols and cultural competencyMaintain confidentiality and comply with healthcare regulations, including patient privacy standards
• Contribute to process improvements and operational efficiency within assigned areas
• Liaise with management on departmental issues, staffing needs, and service improvements
• Support the development and implementation of policies and procedures relevant to healthcare delivery

What we're looking for

• Fluent proficiency in Mandarin Chinese (both written and spoken) with strong English communication skills
• Previous experience in a management or assistant management role, preferably within the healthcare sector
• Proven ability to manage teams, coordinate workflows, and support operational functions
• Excellent organisational and administrative skills with strong attention to detail
• Cultural awareness and sensitivity, with experience working in diverse environments
• Strong interpersonal skills and the ability to build effective relationships with colleagues and external stakeholders
• Understanding of healthcare regulations, patient confidentiality standards, and medical terminology
• Proficiency with standard office software and healthcare management systems (preferred)
• A professional demeanour with strong ethical standards and commitment to patient care
• Flexibility and adaptability in a dynamic healthcare environment

About us

PT Lansheng Global Medika is a healthcare provider dedicated to delivering quality medical services with a focus on patient-centred care. Our organisation values diversity, professional excellence, and innovation in healthcare delivery. We are committed to serving our community with integrity and compassion, whilst maintaining the highest standards of medical practice. We believe that effective communication and cultural understanding are essential to providing exceptional care to our diverse patient population.

What we offer

We offer a competitive full-time employment package with opportunities for professional development and career progression within the healthcare sector. Join a collaborative team environment where your multilingual skills and management expertise are valued and utilised. We are committed to fostering a workplace culture that respects diversity and supports employee wellbeing.