Medical Online Concierge & Front Desk Liaison

PT lansheng golbal medika; Jakarta Barat; On-site; IDR 120,000,000 - 180,000,000; Full time

Benefits offered by this job

Professional development

Health & safety provisions

Inclusive workplace

Job summary

PT Lansheng Global Medika in West Jakarta is hiring a Medical Online Consultant for a full-time role. You will manage front-desk operations, deliver excellent customer service, and act as the liaison between clients and privately owned referral hospitals.

The role requires an undergraduate degree in medical/health fields, strong communication skills in Indonesian and English, and the ability to handle confidential information with discretion.

Qualifications

• Undergraduate degree (D3/S1) in medical/health or related field preferred.
• Proven experience in a similar role is an advantage.
• Excellent interpersonal and communication skills with diverse clients and staff.

Responsibilities

• Serve as the first point of contact, managing front-desk operations and providing customer service.
• Guide potential clients to an initial consultation with Jakarta-based doctors.
• Forward client data to the central facility in China for treatment eligibility confirmation.

Skills

Customer service

Interpersonal communication

Professional demeanor

Discretion/confidentiality

Education

Undergraduate degree (D3/S1) in medical/health

Tools

Microsoft Office

Scheduling software

Job description

PT Lansheng Global Medika in West Jakarta is hiring a Medical Online Consultant for a full-time role. You will manage front-desk operations, deliver excellent customer service, and act as the liaison between clients and privately owned referral hospitals.

The role requires an undergraduate degree in medical/health fields, strong communication skills in Indonesian and English, and the ability to handle confidential information with discretion.