Mandarin Speaking - Technical Partner Solutions Support Specialist - AI

Global Ecotech Systems; Jakarta Pusat; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

Global Ecotech Systems, operating under the EcoTech brand, seeks a Technical AI Support Specialist to join our Jakarta team on-site. You will bridge principals, partners, and customers, assisting with configuration, deployment, troubleshooting, inquiries, and escalation, while documenting knowledge and supporting onboarding and PoCs.

The role requires strong communication, Mandarin proficiency, and fluency in English and Indonesian, with on-site presence in Jakarta and collaboration with

Qualifications

• Strong communication with principals, partners, customers and internal teams.
• Mandarin proficiency and strong interest in AI solutions.
• Solid IT fundamentals: networking, system configuration, and enterprise environments.
• Proficient in English and Indonesian.
• Experience with AI, SaaS, cloud, enterprise software, or infrastructure is a plus.
• Ability to read and create technical documentation and partner support materials.

Responsibilities

• Support principal partners and local partner ecosystem through configuration, deployment, and troubleshooting.
• Handle technical inquiries and escalate issues as needed to ensure timely resolution.
• Maintain technical documentation and support partner onboarding and training.
• Assist with PoCs and demonstrations to showcase solutions.
• Coordinate with principal engineering teams to resolve complex issues.

Skills

Strong communication

Mandarin proficiency

IT fundamentals

English proficiency

Indonesian proficiency

On-site in Jakarta

Collaborative

AI/SaaS/Cloud experience

Education

Bachelor's degree in IT/CS/Engineering

Job description

Global Ecotech Systems, operating under the EcoTech brand, builds technology ecosystems that help AI solutions succeed in real-world markets. EcoTech connects international technology principals with local partners and customers, supporting solution deployment, technical enablement, and long-term ecosystem development.

Role Description

The Technical AI Support Specialist is a full-time, on-site role in Jakarta, responsible for supporting EcoTech’s principal partners and local partner ecosystem.The role acts as a technical bridge between principals, partners, and customers by assisting with product configuration, deployment, troubleshooting, technical inquiries, and issue escalation. The specialist will also maintain technical documentation, support partner onboarding and training, assist with PoCs and demonstrations, and coordinate closely with principal engineering teams to ensure issues are resolved effectively.

Qualifications

• Strong communication skills for working with principals, partners, customers, and internal teams.
• Proficiency in Mandarin. Strong interest in AI solutions.
• Good IT fundamentals, including networking, system configuration, and enterprise environments.
• Ability to diagnose issues, manage support tickets, and coordinate escalation through resolution.
• Experience with AI, SaaS, cloud, enterprise software, or infrastructure is a plus.
• Able to understand technical documentation and create partner support materials.
• Bachelor’s degree in IT, Computer Science, Engineering, or related field is preferred.
• Proficient in English and Indonesian.
• Proactive, collaborative, and comfortable working on-site in Jakarta.