Technical Partner Solutions Support Specialist - AI

global ecotech systems; Indonesia; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Global Ecotech Systems, operating under the EcoTech brand, seeks a Technical AI Support Specialist for a full-time, on-site role in Jakarta. You will support principal partners and the local partner ecosystem, assisting with configuration, deployment, troubleshooting, inquiries, and escalation.

You will also maintain technical docs, assist with onboarding and training, and coordinate with principal engineering teams to resolve issues.

Qualifications

• Strong communication with principals, partners, customers and internal teams.
• Solid IT fundamentals: networking, system configuration and enterprise environments.
• Diagnose issues, manage support tickets, escalate as needed.
• Experience with AI, SaaS, cloud, enterprise software or infrastructure is a plus.
• Ability to read technical documentation and create partner support materials.
• Bachelor’s degree in IT/CS/Engineering preferred.
• Fluent in English and Indonesian; Mandarin is a plus.
• On-site work in Jakarta required.

Responsibilities

• Act as a technical bridge between principals, partners and customers.
• Assist with product configuration, deployment, troubleshooting, inquiries and escalation.
• Maintain and update technical documentation and partner onboarding materials.
• Support PoCs and demonstrations for partners and customers.
• Coordinate with principal engineering teams to resolve issues effectively.

Skills

Strong communication

IT fundamentals

Issue diagnosis

Documentation

English & Indonesian

Mandarin a plus

Education

Bachelor's degree in IT/CS/Engineering

Job description

Global Ecotech Systems, operating under the EcoTech brand, builds technology ecosystems that help AI solutions succeed in real-world markets. EcoTech connects international technology principals with local partners and customers, supporting solution deployment, technical enablement, and long-term ecosystem development.

Role Description

Company Description

Global Ecotech Systems, operating under the EcoTech brand, builds technology ecosystems that help AI solutions succeed in real-world markets. EcoTech connects international technology principals with local partners and customers, supporting solution deployment, technical enablement, and long-term ecosystem development.

Role Description

The Technical AI Support Specialist is a full-time, on-site role in Jakarta, responsible for supporting EcoTech’s principal partners and local partner ecosystem.

The role acts as a technical bridge between principals, partners, and customers by assisting with product configuration, deployment, troubleshooting, technical inquiries, and issue escalation. The specialist will also maintain technical documentation, support partner onboarding and training, assist with PoCs and demonstrations, and coordinate closely with principal engineering teams to ensure issues are resolved effectively.

Qualifications

• Strong communication skills for working with principals, partners, customers, and internal teams.
• Good IT fundamentals, including networking, system configuration, and enterprise environments.
• Ability to diagnose issues, manage support tickets, and coordinate escalation through resolution.
• Experience with AI, SaaS, cloud, enterprise software, or infrastructure is a plus.
• Able to understand technical documentation and create partner support materials.
• Bachelor’s degree in IT, Computer Science, Engineering, or related field is preferred.
• Proficient in English and Indonesian. Proficiency in Mandarin is a plus.
• Proactive, collaborative, and comfortable working on-site in Jakarta.