Mandarin-Speaking Customer Service Agent

ElevonHR; Daerah Istimewa Yogyakarta; On-site; IDR 71,089,000 - 85,151,000; Full time

Job summary

ElevonHR is hiring Mandarin-speaking Customer Service Representatives for its Travel Account in Yogyakarta. The role requires strong Mandarin communication skills and good English proficiency, with immediate joining and a start on Oct 18, 2026.

Fresh graduates and applicants with OTA or customer service experience are welcome. Candidates must work at Lippo Plaza, Yogyakarta, and complete the required voice assessment.

Qualifications

• Mandarin language proficiency required.
• English proficiency at B2 level or higher.
• Bachelor's degree or equivalent required.
• Fresh graduates welcome if language skills meet requirements.
• Immediate joining is required.

Responsibilities

• Assist customers with travel-related inquiries, bookings, cancellations, and changes.
• Provide accurate information and support on travel services and bookings.
• Respond to customer inquiries via assigned channels.
• Resolve complaints professionally to ensure satisfaction.
• Communicate effectively with Mandarin-speaking customers and use English as needed.
• Follow company procedures and quality guidelines.
• Maintain accurate customer records and document interactions.
• Escalate complex issues to the appropriate team when necessary.

Skills

Mandarin communication

English (B2)

Education

Bachelor's degree (S1)

Job description

Company Description

ElevonHR, part of Elevon Corporate Services, is a premier global recruitment firm focused on connecting organizations with top-tier talent and embedded RPO solutions. With proven expertise across IT & Technology, Fintech, Social Media, Telecom, Entertainment, Retail, Infrastructure, and BPO sectors, ElevonHR supports diverse business needs worldwide. The company delivers tailored recruitment strategies that improve hiring efficiency and support sustainable growth. Operating across the United States, Africa, Asia, and Europe, ElevonHR offers candidates opportunities with leading international employers.

Role Details

Location: Lippo Plaza, Yogyakarta, Indonesia

Basic Salary: IDR 7,000,000 per month

Project: Travel Account

Immediate Joiners Only

8 Vacancies

Employment Type: Full-time

Required Language: Mandarin + English (B2)

Joining Date: October 18, 2026

Education: Minimum S1 equivalent (Bachelor's degree or equivalent qualification)

Job Overview

Our client is hiring Mandarin-speaking Customer Service Representatives for its Travel Account in Yogyakarta. This opportunity is suitable for candidates with strong Mandarin communication skills and good English proficiency who are ready to join immediately.

Candidates with previous experience in customer service or online travel agencies (OTAs) are preferred, but fresh graduates and entry-level applicants are also welcome to apply.

Key Responsibilities

• Assist customers with travel-related inquiries, bookings, reservations, cancellations, and changes.
• Provide accurate information and support regarding travel services and booking issues.
• Respond to customer inquiries through the assigned communication channels.
• Resolve customer complaints professionally and work toward customer satisfaction.
• Communicate effectively with Mandarin-speaking customers and use English when required.
• Follow company procedures, service standards, and quality guidelines.
• Maintain accurate customer records and document interactions.
• Escalate complex issues to the appropriate team when necessary.

Requirements

• Strong Mandarin communication skills.
• English proficiency at B2 level or above.
• Must be available to join immediately and commence work on October 18, 2026.
• Minimum education equivalent to S1 (Bachelor's degree).
• Previous customer service or Online Travel Agency (OTA) experience is preferred, but not mandatory.
• Freshers are welcome if they have the required language skills and are eager to learn.
• Must be willing to work at the client's office at Lippo Plaza, Yogyakarta.
• Must be able to complete the required voice assessment (SVAR).

Salary and Benefits

• Basic Salary: IDR 7,000,000 per month.
• Opportunity to gain experience in an international customer service environment.
• Training and development opportunities for eligible candidates.
• Other benefits and allowances, if applicable, will be communicated during the recruitment process.