Mandarin Travel Customer Support Agent — Immediate Start

ElevonHR; Daerah Istimewa Yogyakarta; On-site; IDR 71,089,000 - 85,151,000; Full time

Job summary

ElevonHR is hiring Mandarin-speaking Customer Service Representatives for its Travel Account in Yogyakarta. The role requires strong Mandarin communication skills and good English proficiency, with immediate joining and a start on Oct 18, 2026.

Fresh graduates and applicants with OTA or customer service experience are welcome. Candidates must work at Lippo Plaza, Yogyakarta, and complete the required voice assessment.

Qualifications

• Mandarin language proficiency required.
• English proficiency at B2 level or higher.
• Bachelor's degree or equivalent required.
• Fresh graduates welcome if language skills meet requirements.
• Immediate joining is required.

Responsibilities

• Assist customers with travel-related inquiries, bookings, cancellations, and changes.
• Provide accurate information and support on travel services and bookings.
• Respond to customer inquiries via assigned channels.
• Resolve complaints professionally to ensure satisfaction.
• Communicate effectively with Mandarin-speaking customers and use English as needed.
• Follow company procedures and quality guidelines.
• Maintain accurate customer records and document interactions.
• Escalate complex issues to the appropriate team when necessary.

Skills

Mandarin communication

English (B2)

Education

Bachelor's degree (S1)

Job description

ElevonHR is hiring Mandarin-speaking Customer Service Representatives for its Travel Account in Yogyakarta. The role requires strong Mandarin communication skills and good English proficiency, with immediate joining and a start on Oct 18, 2026.

Fresh graduates and applicants with OTA or customer service experience are welcome. Candidates must work at Lippo Plaza, Yogyakarta, and complete the required voice assessment.