CUSTOMER SERVICE

PT PMA Mindo; Kota Yogyakarta; On-site; IDR 66,960,000 - 122,760,000; Full time

Benefits offered by this job

Excellent working environment

Laptops and PCs provided

Covid protocol in workplace

Job summary

PT PMA Mindo in Yogyakarta is seeking a fluent English-speaking Customer Service representative to support our overseas guests with vacation rental inquiries and bookings. You will respond to emails and live chats, initiate calls, resolve complaints, and coordinate with internal teams to ensure a smooth guest experience from search to checkout.

The role requires strong English skills, computer literacy, and the ability to work 24-hour shift cycles.

Qualifications

• Must have excellent written and verbal English communication skills, fast and accurate typing, create grammatically correct responses without any spelling errors
• Have a good problem analysis and problem-solving skills
• Fluently English Speaking with no accent
• Comfortable using computers
• Fast learner on new software
• Preferably have the experience with customer service/call, center/banking, telesales/online shopping/insurance/logistic, hospitality and tourism industry (exposure to international clients would be an advantage)
• Applicants must be willing to work 24 hours shifting system

Responsibilities

• Responding to emails and live chats originating from overseas customers.
• Initiate aphone call with overseas customers.
• Be in charge of helping guests with their vacation rental reservations and helping to ensure they have a great vacation rental experience from the time they search for the perfect property until they check out.
• Handling and resolving customer complaints.
• Communicating and coordinating with colleagues and internal departments.

Skills

Excellent English

Fluent English

Fast typing

Problem solving

Customer service experience

Computer literacy

Team communication

24h shifts

Job description

Our secret to success isdeveloping carefully designed and clear objectiveswith our clients that achieve their long term business success. We combine the power of our network and knowledge of optimal company culture and environment to develop a workspace built to excel. This teamwork and sense of purpose is what sets Mindo apart.

Job Description

We are looking for fluent English speakers to join our growing Customer Service Department.

We have 1 position open at our office in Yogyakarta.

If you are a fluent English speaker and have some customer service experience, you are welcome to apply.

Responsibility

• Responding to emails and live chats originating from overseas customers.
• Initiate aphone call with overseas customers.
• Be in charge of helping guests with their vacation rental reservations and helping to ensure they have a great vacation rental experience from the time they search for the perfect property until they check out.
• Handling and resolving customer complaints.
• Communicating and coordinating with colleagues and internal departments.

Qualifications

• Must have excellent written and verbal English communication skills, fast and accurate typing, create grammatically correct responses without any spelling errors
• Have a good problem analysis and problem-solving skills.
• Fluently English Speaking with no accent
• Comfortable using computers.
• Fast learner on new software
• Preferably have the experience with customer service/call, center/banking, telesales/online shopping/insurance/logistic, hospitality and tourism industry (exposure to international clients would be an advantage)
• Can successfully communicate with the customer to gather information and learn about their needs and expectations
• Hard Worker, patient, highly responsible, punctual, honest, professional, able to work under pressure
• Applicants must be willing to work 24 hours shifting system

Additional Information

Excellent working environment

Covid protocol in the workplace

Laptops and PCs provided