Mandarin-Speaking Customer Service Representative

Recruitify_HR; Daerah Istimewa Yogyakarta; On-site; IDR 66,402,000 - 89,838,000; Full time

Benefits offered by this job

Training opportunities

International environment

Job summary

Recruitify_HR in Yogyakarta is hiring Mandarin-speaking Customer Service Representatives for its Travel Account. The role requires strong Mandarin and English skills and immediate availability to join at Lippo Plaza, Yogyakarta.

Fresh graduates and candidates with OTA or customer service experience are welcome. You will handle travel inquiries, bookings, and issue resolution, in a dynamic international environment.

Qualifications

• Bachelor's degree or equivalent required.
• Mandarin and English language skills are mandatory.

Responsibilities

• Assist customers with travel-related inquiries, bookings, cancellations, and changes.
• Provide accurate information and support for travel services and booking issues.
• Respond to customer inquiries through designated channels.
• Resolve complaints professionally to ensure customer satisfaction.
• Communicate effectively with Mandarin-speaking customers and use English when required; follow procedures.

Skills

Mandarin communication

English proficiency

Immediate joiner

Education

Bachelor's degree

Job description

ROLE: Mandarin-Speaking Customer Service Representative

Location: Lippo Plaza, Yogyakarta, Indonesia

Basic Salary: IDR 7,000,000 per month

Project: Travel Account

Immediate Joiners Only

8 Vacancies

Employment Type: Full-time

Required Language: Mandarin and English

Joining Date: October 18, 2026

Education: Minimum S1 equivalent (Bachelor's degree or equivalent qualification)

Job Overview

Our client is hiring Mandarin-speaking Customer Service Representatives for its Travel Account in Yogyakarta. This opportunity is suitable for candidates with strong Mandarin communication skills and good English proficiency who are ready to join immediately.

Candidates with previous experience in customer service or online travel agencies (OTAs) are preferred, but fresh graduates and entry-level applicants are also welcome to apply.

Key Responsibilities

• Assist customers with travel-related inquiries, bookings, reservations, cancellations, and changes.
• Provide accurate information and support regarding travel services and booking issues.
• Respond to customer inquiries through the assigned communication channels.
• Resolve customer complaints professionally and work toward customer satisfaction.
• Communicate effectively with Mandarin-speaking customers and use English when required.Follow company procedures, service standards, and quality guidelines.
• Maintain accurate customer records and document interactions.
• Escalate complex issues to the appropriate team when necessary.

Requirements

• Strong Mandarin communication skills.
• English proficiency at B2 level or above.
• Must be available to join immediately and commence work on October 18, 2026.
• Minimum education equivalent to S1 (Bachelor's degree).
• Previous customer service or Online Travel Agency (OTA) experience is preferred, but not mandatory.
• Freshers are welcome if they have the required language skills and are eager to learn.
• Must be willing to work at the client's office at Lippo Plaza, Yogyakarta.
• Must be able to complete the required voice assessment (SVAR).

Salary and Benefits

• Basic Salary: IDR 7,000,000 per month.
• Opportunity to gain experience in an international customer service environment.
• Training and development opportunities for eligible candidates.
• Other benefits and allowances, if applicable, will be communicated during the recruitment process.