Mandarin-Speaking Customer Service Representative

Recruitify_HR; Kota Yogyakarta; On-site; IDR 31,560,000 - 33,257,000; Full time

Benefits offered by this job

Bonus after training

Job summary

Recruitify HR in Indonesia is hiring a Customer Service Agent for a Travel Account. You will handle flight bookings inquiries via phone, email and chat, assist with changes and refunds, and provide accurate fare and policy information to travelers.

Fresher or experienced candidates are welcome. Rotational shift of 5 days on, 2 off; start dates 13th–15th October 2026, with a potential IDR 500,000 bonus after completing training.

Qualifications

• Fresher or experienced candidates are welcome.
• Ability to handle inquiries and resolve issues with patience and professionalism.

Responsibilities

• Handle customer inquiries related to flight bookings, cancellations, rescheduling, and travel itineraries through phone, email, and chat.
• Assist customers with booking modifications, ticket changes, refunds, and other travel-related requests.
• Provide accurate information about fares, baggage allowances, travel policies, schedules, and booking conditions.
• Resolve customer complaints and service issues professionally while working toward timely and appropriate solutions.
• Assist customers with payment, booking confirmation, and other transaction-related concerns.
• Maintain accurate customer records and document all interactions, requests, and resolutions in the CRM system.
• Coordinate with airlines, hotels, travel partners, and internal teams when additional support is required to resolve customer issues.
• Meet established customer service targets, including response time, customer satisfaction, quality, attendance, and resolution metrics.

Skills

Customer service

Communication

Time management

CRM familiarity

Tools

CRM system

Job description

Company Description

Recruitify HR is a people-first recruitment agency connecting exceptional talent with forward-thinking organizations across Southeast Asia and beyond. Headquartered in Malaysia and the Philippines, the company offers tailored hiring solutions that combine strong local market insight with global recruitment standards. Services include executive search, permanent placements, contract staffing, and HR consulting for industries such as tech, finance, healthcare, and manufacturing. Recruitify HR emphasizes diversity, transparency, and long-term success by partnering closely with both clients and candidates. The team is committed to ensuring the right cultural, professional, and strategic fit for every placement.

ROLE: Customer Service Agent - Travel Account

• Fresher: IDR. 2.828.000
• Experience: IDR. 2.980.000
• After TDS training they will be eligible for IDR 500.000 bonus
• Work Hour: Rotaional Shift - 5 days a week, 2 days off, Eatlist Shify :6AM, Latest shift 10PM.
• Start Date: 13th, 14th & 15thOctober, 2026.

Essential Functions/Core Responsibilities

• Handle customer inquiries related to flight bookings, cancellations, rescheduling, and travel itineraries through phone, email, and chat.
• Assist customers with booking modifications, ticket changes, refunds, and other travel-related requests.
• Provide accurate information about fares, baggage allowances, travel policies, schedules, and booking conditions.
• Resolve customer complaints and service issues professionally while working toward timely and appropriate solutions.
• Assist customers with payment, booking confirmation, and other transaction-related concerns.
• Maintain accurate customer records and document all interactions, requests, and resolutions in the CRM system.
• Coordinate with airlines, hotels, travel partners, and internal teams when additional support is required to resolve customer issues.
• Meet established customer service targets, including response time, customer satisfaction, quality, attendance, and resolution metrics.