Customer Service - Malaysian Speaker

Teleperformance; Kota Yogyakarta; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Teleperformance in Yogyakarta is seeking a Customer Service representative fluent in Bahasa Melayu to join our growing team. You will help customers with inquiries, resolve issues, and provide accurate product information.

The role requires strong communication in English and Malay, a Diploma (D3), 2-3 years in hospitality or customer service, and willingness to work rotating shifts including weekends and public holidays. Immediate availability preferred.

Qualifications

• Fluent in Bahasa Melayu (Malaysia) and English.
• 2-3 years of experience in hospitality, customer service, or sales.
• Diploma (D3) in any major required.

Responsibilities

• Support customers by addressing inquiries and resolving issues.
• Provide accurate information and guidance to customers.
• Deliver a positive customer experience across multiple communication channels.
• Handle calls and emails professionally.
• Identify opportunities to promote and recommend relevant products or services to customers.

Skills

Customer service

Communication

Bilingual Malay/English

Education

Diploma (D3) in any major

Job description

We are seeking a Customer Service (Bahasa Melayu Speaker) to join our growing team in Yogyakarta.If you have strong communication skills in Bahasa Melayu (Malaysia), good English proficiency, and a passion for delivering excellent customer service, we would love to hear from you.

In this role, you will:

Support customers by addressing inquiries and resolving issues.

Provide accurate information and guidance to customers.

Deliver a positive customer experience across multiple communication channels.

Join us and be part of a dynamic, multicultural environment where your language skills and customer-focused mindset can make a real impact.

Key responsibilities

Handle calls and emails professionally.

Provide accurate information about products and services.

Identify opportunities to promote and recommend relevant products or services to potential and existing customers.

What we're looking for

Fluent in Malaysian language (both written and spoken) and English

Minimum education: Diploma (D3) in any major.

2-3 years of experience in hospitality, customer service, or sales.

Communicative and customer oriented.

Willing to work in a shifting schedule, including weekends and public holidays.

Immediate availability is preferred.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have in a Customer Service Role?
• Do you have customer service experience?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?

Business Support Services 5,001-10,000 employees

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

Researching careers? Find all the information and tips you need on career advice.