Customer Service Representative – English Speaker

PT Callindo Solusi Indonesia; Jakarta Pusat; On-site; IDR 55,800,000 - 66,960,000; Full time

Job summary

PT Callindo Solusi Indonesia in Jakarta or Bali is seeking a Customer Service Representative to join our team. You will handle customer inquiries through phone and digital channels, provide accurate information, resolve customer concerns, and help deliver a positive customer experience.

This role requires fluent English and Bahasa Indonesia, strong communication, and the ability to work in a fast-paced, office-based environment. You will work full-time on-site in Jakarta or Bali.

Qualifications

• Fluent in English and Bahasa Indonesia, both spoken and written.
• Strong communication and interpersonal skills.
• Customer-oriented and professional when handling inquiries and complaints.
• Comfortable handling inbound calls throughout the day.
• Basic computer skills and comfortable using CRM or customer service systems.

Responsibilities

• Handle incoming customer inquiries through phone and digital channels.
• Provide accurate information and assistance to customers.
• Handle and resolve customer concerns professionally.
• Maintain accurate customer and CRM records.
• Follow established service procedures and quality standards.
• Handle inbound calls and multiple customer interactions throughout the day.
• Work effectively in a fast-paced environment.

Skills

Fluent English

Customer service

Communication

Multitasking

CRM familiarity

Tools

CRM systems

Job description

Jakarta & Bali | Full Time | WFO | Rp5,000,000 – Rp6,000,000/month

About the Role

We are looking for a Customer Service Representative to join our team in Jakarta or Bali. You will handle customer inquiries through phone and digital channels, provide accurate information, resolve customer concerns, and help deliver a positive customer experience.

This role is suitable for candidates who are confident communicating in English and Bahasa Indonesia, comfortable handling customer interactions throughout the day, and able to work in a fast-paced, office-based environment.

Key Responsibilities

Handle incoming customer inquiries through phone and digital channels

Provide accurate information and assistance to customers

Handle and resolve customer concerns professionally

Maintain accurate customer and CRM records

Follow established service procedures and quality standards

Handle inbound calls and multiple customer interactions throughout the day

Work effectively in a fast-paced environment

Requirements

Fluent in English and Bahasa Indonesia, both spoken and written

Strong communication and interpersonal skills

Customer-oriented and professional when handling inquiries and complaints

Comfortable handling inbound calls throughout the day

Previous experience in customer service, call centre, contact centre, hospitality, front office, or similar roles is an advantage

Basic computer skills and comfortable using CRM or customer service systems

Able to multitask and work under pressure

Detail-oriented and able to follow established procedures

Willing to work full-time and on-site in Jakarta or Bali