Manager DevOps

PT. TELKOM AKSES; Jakarta Pusat; On-site; IDR 350,000,000 - 600,000,000; Full time

Job summary

PT. TELKOM AKSES is seeking a senior IT leader to drive development and operations of applications, systems and digital solutions in Jakarta.

You will lead the Development & Operations team, oversee CI/CD, change, incident, and release management, and ensure security, availability and business continuity across complex telecom platforms.

The role requires strong leadership, strategic thinking, and collaboration with stakeholders and vendors to deliver high-quality IT services.

Qualifications

• Bachelor's degree in Information Technology, Computer Science or related field.
• 5–7 years in IT with exposure to IT Development, Application Operations, DevOps or IT Service Management; leadership preferred.
• Certifications in ITIL, Cloud, DevOps, Networking, Information Security or Project Management are advantageous.
• Willing to provide escalation support for critical IT services when required.
• Strong skills in Development & Operations, CI/CD, System Integration, Cloud, Security, Incident & Problem Management, Change & Release Management.

Responsibilities

• Lead IT development and operations to ensure reliable, secure delivery of applications and digital solutions.
• Oversee development, deployment, integration, and production operations for availability and scalability.
• Guide the DevOps team to improve CI/CD, release management, and deployment automation.

Skills

IT Leadership

DevOps CI/CD

Cloud & Server Management

System Integration

IT Governance

Education

Bachelor's Degree in IT/CS

Tools

CI/CD Tools

Monitoring Tools

Cloud Platforms

Job description

• Lead and manage IT development and operations activities to ensure reliable, secure, and effective delivery of applications, systems, and digital solutions.
• Manage application development, deployment, integration, and production operations to ensure system availability, performance, scalability, and business continuity.
• Lead and guide the Development & Operations team in delivering IT initiatives in accordance with business priorities, project timelines, and applicable IT standards.
• Manage DevOps practices, including CI/CD processes, release management, version control, deployment automation, and application monitoring to improve development and operational efficiency.
• Ensure proper implementation of change management, incident management, problem management, backup, and recovery processes to minimize service disruption and maintain system reliability.
• Coordinate the transition of new applications and system enhancements from development to production and ensure readiness for Business-as-Usual (BAU) operations.
• Ensure IT development and operational activities comply with Company policies, information security standards, IT governance, architecture standards, and applicable regulatory requirements.
• Monitor application and system performance, identify technical issues and improvement opportunities, and ensure timely resolution of incidents and operational problems.
• Coordinate with business units, IT infrastructure, information security, vendors, and other relevant stakeholders to support system development, integration, and operational requirements.
• Manage IT vendors and technology partners, including performance monitoring, service delivery, SLA compliance, and issue resolution.
• Prepare IT development and operational performance reports, including system availability, incidents, deployment performance, project progress, and improvement initiatives for Management.
• Drive continuous improvement, automation, and technology adoption to enhance system reliability, development speed, operational efficiency, and overall IT service quality.

Responsibilities

• Lead and manage IT development and operations activities to ensure reliable, secure, and effective delivery of applications, systems, and digital solutions.
• Manage application development, deployment, integration, and production operations to ensure system availability, performance, scalability, and business continuity.
• Lead and guide the Development & Operations team in delivering IT initiatives in accordance with business priorities, project timelines, and applicable IT standards.
• Manage DevOps practices, including CI/CD processes, release management, version control, deployment automation, and application monitoring to improve development and operational efficiency.
• Ensure proper implementation of change management, incident management, problem management, backup, and recovery processes to minimize service disruption and maintain system reliability.
• Coordinate the transition of new applications and system enhancements from development to production and ensure readiness for Business-as-Usual (BAU) operations.
• Ensure IT development and operational activities comply with Company policies, information security standards, IT governance, architecture standards, and applicable regulatory requirements.
• Monitor application and system performance, identify technical issues and improvement opportunities, and ensure timely resolution of incidents and operational problems.
• Coordinate with business units, IT infrastructure, information security, vendors, and other relevant stakeholders to support system development, integration, and operational requirements.
• Manage IT vendors and technology partners, including performance monitoring, service delivery, SLA compliance, and issue resolution.
• Prepare IT development and operational performance reports, including system availability, incidents, deployment performance, project progress, and improvement initiatives for Management.
• Drive continuous improvement, automation, and technology adoption to enhance system reliability, development speed, operational efficiency, and overall IT service quality.

Requirements

• Minimum Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or other related fields.
• Minimum 5–7 years of experience in IT, with significant exposure to IT Development, Application Operations, DevOps, or IT Service Management; preferably with leadership or managerial experience in telecommunications, technology, infrastructure, or similar industries.
• IT-related certifications such as ITIL, Cloud, DevOps, Network, Information Security, or Project Management are considered an advantage.
• Willing and able to provide escalation support for critical IT services when required.
• Strong technical competencies in Application Development & Operations, DevOps & CI/CD, System Integration, Infrastructure Operations, Cloud & Server Management, Database Management, Network & Security, Application Monitoring, Incident & Problem Management, Change & Release Management, Backup & Disaster Recovery, IT Service Management, and IT Governance.
• Strong leadership and team management capabilities, with strategic and analytical thinking, problem-solving, communication, stakeholder management, collaboration, decision-making, adaptability, and the ability to work effectively under pressure.