System Data Engineer

Universitas Pelita Harapan; Indonesia; On-site; IDR 360,000,000 - 600,000,000; Full time

Job summary

Universitas Pelita Harapan seeks an experienced System Engineer to oversee infrastructure and data center operations across on‑premises servers and related equipment. You will manage tickets, ensure SLA adherence, and drive reliable performance.

This role requires strong Windows and Linux administration, hardware/software installation, and hands-on experience with CCTV, UPS, and access control systems. You will lead a technical team and develop SOPs.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Minimum 5 years as a System Engineer with leadership experience.
• Strong Windows and Linux server administration skills.
• Hands-on hardware/software installation, configuration, and troubleshooting.
• Experience with data center operations, backups, and disaster recovery.

Responsibilities

• Oversee Operations & Ticket Management with SLA adherence.
• Lead User Support, requirement analysis, and solution delivery.
• Perform troubleshooting and root cause analysis.
• Develop and maintain SOPs and operational tools.
• Manage infrastructure, storage, availability, and logs.
• Ensure system security across services and applications.
• Lead, mentor, and develop team members.
• Document architecture, configurations, and processes.

Skills

Windows Server

Linux Server

Networking

Security

Virtualization

Backup/DR

Education

Bachelor's degree in IT/CS

Tools

Microsoft 365 Admin

CCTV/UPS/Access Control

Job description

• Operations & Ticket Management: Handle operational support tickets efficiently and ensure strict adherence to Service Level Agreements (SLAs).
• User Support & Solution Delivery: Analyze user requirements to deliver fast, reliable, and effective technical solutions.
• Troubleshooting & Root Cause Analysis (RCA): Perform in-depth technical troubleshooting and root cause analysis to resolve complex system issues and prevent recurrence.
• SOP & Tool Development: Develop, refine, and update Standard Operating Procedures (SOPs) and operational support tools to streamline workflows.
• Infrastructure & Data Center Operations: Oversee server and data center operations, including:
• Storage systems management
• Availability and capacity monitoring
• Maintenance of system change logs
• Server installation, provisioning, and configuration
• System Security: Maintain and enforce system and application security measures to protect against cyber threats and vulnerabilities.
• Team Leadership & Development: Lead, mentor, and foster the professional growth of team members to drive high operational performance.
• Documentation Management: Ensure all system architecture, configurations, and procedures are comprehensively documented and updated in alignment with company policies.

Requirements

• Education: Bachelor’s degree (S1) in Information Technology, Computer Science, or a related field.
• Experience:
• Minimum of 5 years of experience as a System Engineer; OR
• Minimum of 2 years of experience in a leadership/team lead role as a System Engineer.
• Core Systems & Hardware:
• Hands-on experience in hardware and software installation, configuration, and troubleshooting.
• Strong proficiency in Windows Server and Linux Server administration.
• Experience with physical infrastructure hardware (e.g., CCTV, UPS, Access Control Systems).
• IT inventory management and software license tracking.
• Networking Expertise: Solid understanding of core networking concepts, including TCP/IP, Subnetting, VLANs, and Routing.
• Technical Stack & Tools:
• Cloud & Collaboration: Microsoft 365 (O365) Administration
• Data Protection: Backup Systems and Disaster Recovery protocols