Manager DevOps

Telkom Akses; Jakarta Barat; On-site; IDR 334,800,000 - 558,000,000; Full time

Job summary

Telkom Akses seeks an IT Development & Operations Lead to steer the delivery of reliable, secure digital solutions. You will oversee development, deployment, integration, and production operations ensuring system availability and performance in a dynamic telco environment.

You will guide the DevOps practice, manage incidents, change, and release processes, and drive automation and continuous improvement across teams. Jakarta-based role with emphasis on governance and business alignment.

Qualifications

• Minimum Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or other related fields.
• 5–7 years in IT with exposure to IT Development, Application Operations, DevOps, or IT Service Management; leadership or managerial experience preferred.
• ITIL, Cloud, DevOps, Network, Information Security, or Project Management certifications are advantageous.

Responsibilities

• Lead and manage IT development and operations activities to ensure reliable, secure, and effective delivery of applications and digital solutions.
• Manage application development, deployment, integration, and production operations for system availability, performance, and continuity.
• Guide Development & Operations team to deliver IT initiatives per business priorities, timelines, and IT standards.
• Oversee DevOps practices, including CI/CD, release management, version control, deployment automation, and monitoring.
• Ensure change, incident, problem management, backup, and recovery processes minimize disruption and maintain reliability.
• Coordinate transition of new applications and enhancements from development to production for BAU readiness.
• Ensure activities comply with company policies, information security, IT governance, architecture standards, and regulatory requirements.
• Monitor performance, identify issues and opportunities, and resolve incidents and operational problems promptly.
• Collaborate with business units, IT infrastructure, security, vendors, and stakeholders to support development, integration, and operations.
• Manage IT vendors and partners, including performance, SLAs, and issue resolution.
• Prepare performance reports for Management covering availability, incidents, deployments, and progress.
• Drive continuous improvement, automation, and technology adoption for reliability and efficiency.

Skills

IT Development

Application Operations

DevOps & CI/CD

System Integration

Cloud & Server Management

Database Management

Network & Security

Application Monitoring

Incident & Problem Management

Change & Release Management

Backup & Disaster Recovery

IT Service Management

IT Governance

Leadership

Education

Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or related fields

Job description

• Lead and manage IT development and operations activities to ensure reliable, secure, and effective delivery of applications, systems, and digital solutions.
• Manage application development, deployment, integration, and production operations to ensure system availability, performance, scalability, and business continuity.
• Lead and guide the Development & Operations team in delivering IT initiatives in accordance with business priorities, project timelines, and applicable IT standards.
• Manage DevOps practices, including CI/CD processes, release management, version control, deployment automation, and application monitoring to improve development and operational efficiency.
• Ensure proper implementation of change management, incident management, problem management, backup, and recovery processes to minimize service disruption and maintain system reliability.
• Coordinate the transition of new applications and system enhancements from development to production and ensure readiness for Business-as-Usual (BAU) operations.
• Ensure IT development and operational activities comply with Company policies, information security standards, IT governance, architecture standards, and applicable regulatory requirements.
• Monitor application and system performance, identify technical issues and improvement opportunities, and ensure timely resolution of incidents and operational problems.
• Coordinate with business units, IT infrastructure, information security, vendors, and other relevant stakeholders to support system development, integration, and operational requirements.
• Manage IT vendors and technology partners, including performance monitoring, service delivery, SLA compliance, and issue resolution.
• Prepare IT development and operational performance reports, including system availability, incidents, deployment performance, project progress, and improvement initiatives for Management.
• Drive continuous improvement, automation, and technology adoption to enhance system reliability, development speed, operational efficiency, and overall IT service quality.

• Minimum Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or other related fields.
• Minimum 5–7 years of experience in IT, with significant exposure to IT Development, Application Operations, DevOps, or IT Service Management; preferably with leadership or managerial experience in telecommunications, technology, infrastructure, or similar industries.
• IT-related certifications such as ITIL, Cloud, DevOps, Network, Information Security, or Project Management are considered an advantage.
• Willing and able to provide escalation support for critical IT services when required.
• Strong technical competencies in Application Development & Operations, DevOps & CI/CD, System Integration, Infrastructure Operations, Cloud & Server Management, Database Management, Network & Security, Application Monitoring, Incident & Problem Management, Change & Release Management, Backup & Disaster Recovery, IT Service Management, and IT Governance.
• Strong leadership and team management capabilities, with strategic and analytical thinking, problem-solving, communication, stakeholder management, collaboration, decision-making, adaptability, and the ability to work effectively under pressure.