Luxury Villa Operations Lead (Onsite, Bali)

Recruitment; Kuta Selatan; On-site; IDR 133,920,000 - 200,880,000; Full time

Benefits offered by this job

Good basic salary

BPJS full package

THR

100% Full upselling bonus

5* review bonus

Training and support

Professional and friendly team

Job summary

Bali Bliss Villa is seeking a hands-on Villa Operations Supervisor to manage daily operations for 14 luxury private villas in Bingin, Bali. This active onsite role includes supervising housekeeping, communicating with guests, and ensuring villas are clean, well maintained and guest-ready.

You will oversee the housekeeping team, respond to guest requests via Airbnb/Guesty, and coordinate check-ins/check-outs while maintaining Bali Bliss Villa SOPs and high hospitality standards.

Qualifications

• Experience in luxury villa, 5* hotel, or hospitality operations.
• Experience supervising housekeeping or operational staff.
• Fluency in English and Bahasa Indonesia.
• Comfortable communicating with international guests.
• Organised, detail-oriented, and proactive.

Responsibilities

• Manage daily operations of 14 villas (11x1 bed, 3x2 bed).
• Coordinate and supervise housekeeping, pool attendant, and daily schedule.
• Check villa quality before guest arrival.
• Respond to Airbnb/Guesty messages and guest requests.
• Coordinate check-ins/check-outs and special requests.
• Assist guests and resolve issues fully.
• Identify maintenance issues and coordinate technicians.
• Ensure SOPs and quality standards are followed.
• Provide daily operational updates to Management.

Skills

Luxury hospitality

Team supervision

Guest communication

Organisational skills

Attention to detail

Tools

WhatsApp

Airbnb

Guesty

Job description

Bali Bliss Villa is seeking a hands-on Villa Operations Supervisor to manage daily operations for 14 luxury private villas in Bingin, Bali. This active onsite role includes supervising housekeeping, communicating with guests, and ensuring villas are clean, well maintained and guest-ready.

You will oversee the housekeeping team, respond to guest requests via Airbnb/Guesty, and coordinate check-ins/check-outs while maintaining Bali Bliss Villa SOPs and high hospitality standards.