Luxury Spa Operations & Guest Experience Lead

Ayana; Labuan Bajo; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

Ayana Labuan Bajo seeks an experienced Spa Manager to lead the spa operations within a luxury resort. You will oversee staff, scheduling, and inventory while ensuring exceptional guest experiences and service quality across all treatments.

In this role you will develop strategic spa packages, monitor feedback, coach the team, and collaborate with other departments to maintain a seamless guest journey in a high-end environment.

Qualifications

• Proven leadership and management abilities.
• Strong focus on customer service and guest satisfaction.
• Ability to multitask in a fast-paced luxury setting.
• Excellent communication and interpersonal skills.
• Knowledge of spa treatments and products.

Responsibilities

• Manage and oversee daily spa operations including staff scheduling and customer service.
• Develop and promote spa packages and offers to attract and retain guests.
• Ensure high standards of quality and professionalism for all treatments.
• Monitor guest feedback to continuously improve the spa experience.
• Train and motivate spa staff with coaching and guidance.

Skills

Leadership

Customer service

Multitasking

Communication

Interpersonal skills

Spa knowledge

Job description

Ayana Labuan Bajo seeks an experienced Spa Manager to lead the spa operations within a luxury resort. You will oversee staff, scheduling, and inventory while ensuring exceptional guest experiences and service quality across all treatments.

In this role you will develop strategic spa packages, monitor feedback, coach the team, and collaborate with other departments to maintain a seamless guest journey in a high-end environment.