SPA Manager I AYANA Komodo

Ayana; Labuan Bajo; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

Ayana Labuan Bajo seeks an experienced Spa Manager to lead the spa operations within a luxury resort. You will oversee staff, scheduling, and inventory while ensuring exceptional guest experiences and service quality across all treatments.

In this role you will develop strategic spa packages, monitor feedback, coach the team, and collaborate with other departments to maintain a seamless guest journey in a high-end environment.

Qualifications

• Proven leadership and management abilities.
• Strong focus on customer service and guest satisfaction.
• Ability to multitask in a fast-paced luxury setting.
• Excellent communication and interpersonal skills.
• Knowledge of spa treatments and products.

Responsibilities

• Manage and oversee daily spa operations including staff scheduling and customer service.
• Develop and promote spa packages and offers to attract and retain guests.
• Ensure high standards of quality and professionalism for all treatments.
• Monitor guest feedback to continuously improve the spa experience.
• Train and motivate spa staff with coaching and guidance.

Skills

Leadership

Customer service

Multitasking

Communication

Interpersonal skills

Spa knowledge

Job description

• Manage and oversee the daily operations of the spa, including staff scheduling, inventory management, and customer service.
• Develop and implement strategies to attract and retain guests, including creating and promoting spa packages and special offers.
• Ensure that all spa treatments and services are delivered to the highest standards of quality and professionalism.
• Monitor and evaluate guest feedback to continuously improve the spa experience.
• Train and motivate spa staff, providing coaching and guidance as needed.
• Collaborate with other departments within the resort to ensure a seamless guest experience.
• Manage the spa budget, including analyzing financial reports and making adjustments as necessary.
• Stay up to date with industry trends and best practices, and implement new ideas and concepts as appropriate.
• Handle any guest complaints or issues in a timely and satisfactory manner.
• Ensure compliance with all health and safety regulations.
• Contribute to the development and implementation of the resort's sustainability initiatives.

Requirements

• Having minimum 5 year experience in managerial position from 4 or 5 stars Hotel
• Proven experience as a Spa Manager or similar role.
• Excellent leadership and management skills.
• Strong customer service orientation.
• Ability to multitask and work in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Knowledge of spa treatments and products.
• Fluency in English, both written and spoken.
• Experience in a luxury hotel or resort is preferred.