Luxury Spa & Therapy Operations Manager

AYANA Hospitality Group; Provinsi Bali; On-site; IDR 860,881,542 - 1,205,234,159; Full time

Job summary

AYANA Hospitality Group is seeking a Spa and Therapy Manager for their luxury resort in Bali. The successful candidate will oversee spa operations, manage staff, and create strategies to enhance guest experiences. Candidates should have at least 5 years of managerial experience in a 4 or 5-star hotel, proven leadership skills, and extensive knowledge of spa treatments. Excellent English communication is essential, and luxury hotel experience is preferred.

Qualifications

• Minimum 5 years experience in a managerial position in a 4 or 5-star hotel.
• Proven experience as a Spa Manager or similar role.
• Fluency in English, both written and spoken.
• Hands-on experience in massage techniques and spa treatments.

Responsibilities

• Manage daily spa operations, including staff scheduling and inventory management.
• Develop strategies to attract and retain guests.
• Ensure high standards of quality and professionalism in spa services.
• Monitor guest feedback to improve the spa experience.
• Train and motivate spa staff.

Skills

Leadership skills

Customer service orientation

Multitasking

Communication skills

Knowledge of spa treatments

Education

Diploma in Hospitality or relevant field

Job description

AYANA Hospitality Group is seeking a Spa and Therapy Manager for their luxury resort in Bali. The successful candidate will oversee spa operations, manage staff, and create strategies to enhance guest experiences. Candidates should have at least 5 years of managerial experience in a 4 or 5-star hotel, proven leadership skills, and extensive knowledge of spa treatments. Excellent English communication is essential, and luxury hotel experience is preferred.