Luxury Reservations Manager - Multi-Property Operations

Lifestyle Retreats Indonesia; Provinsi Bali; Presencial; IDR 180.000.000 - 240.000.000; Jornada completa

Descripción de la vacante

The Balé Nusa Dua, part of Lifestyle Retreats Indonesia, seeks an experienced reservations leader to manage a multi-property reservations team. You will oversee staffing, training, and processes to ensure flawless guest handling and optimal inventory control.

Ideal candidates bring 3–5 years in hotel reservations with supervisory experience, strong leadership, and a hands-on approach to optimizing distribution channels and OTA connectivity.

Formación

• Minimum 3–5 years of experience in hotel reservations, including supervisory or managerial experience.
• Strong leadership and people management skills for guiding the reservations team.
• Solid understanding of reservation procedures, room inventory, rate structures and conditions, distribution channels, and OTA management.
• Proficiency in hotel PMS platforms; familiarity with Channel Managers and OTA extranets is a plus.

Responsabilidades

• Lead, motivate, coach and develop the reservations team.
• Monitor team performance and ensure SOP compliance.
• Drive continuous operational improvement across multiple properties.
• Coordinate with property teams and corporate stakeholders to maintain service standards.

Conocimientos

Leadership

People management

Reservation procedures

Workload prioritization

Herramientas

Hotel PMS platforms

VHP

GuestPro

Channel Managers

OTA extranets

Descripción del empleo

The Balé Nusa Dua, part of Lifestyle Retreats Indonesia, seeks an experienced reservations leader to manage a multi-property reservations team. You will oversee staffing, training, and processes to ensure flawless guest handling and optimal inventory control.

Ideal candidates bring 3–5 years in hotel reservations with supervisory experience, strong leadership, and a hands-on approach to optimizing distribution channels and OTA connectivity.