Luxury Guest Experience Architect

InterContinental Hotels Group; Provinsi Bali; On-site; IDR 167,400,000 - 234,360,000; Full time

Job summary

Six Senses Bali is seeking a Guest Experience Maker (GEM) to deliver exceptional service and craft personalized guest experiences on the island of Bali. You will safeguard sustainability and wellness pillars while coordinating arrivals, preferences, and activities.

The role requires fluency in English, a hospitality background, and knowledge of hotel systems. Join a luxury team focused on emotional hospitality, local sensitivity, and pioneering wellness experiences.

Qualifications

• Fluent in English with strong guest interaction skills.
• Experience delivering high-quality guest service in luxury settings.
• Familiar with CRM platforms and hotel systems.

Responsibilities

• Check guest profiles and preferences before arrival.
• Coordinate arrivals and transfers with departments.
• Upsell resort, spa, LIFE and restaurant facilities.
• Prepare welcome amenities and assist guests throughout their stay.
• Adhere to Six Senses guidelines and quality standards.

Skills

Fluent English

Guest service

CRM platforms knowledge

Education

High school diploma or equivalent

Hospitality diploma/degree

Tools

MS Office

POS, PMS, CRM systems

Job description

Six Senses Bali is seeking a Guest Experience Maker (GEM) to deliver exceptional service and craft personalized guest experiences on the island of Bali. You will safeguard sustainability and wellness pillars while coordinating arrivals, preferences, and activities.

The role requires fluency in English, a hospitality background, and knowledge of hotel systems. Join a luxury team focused on emotional hospitality, local sensitivity, and pioneering wellness experiences.