Guest Experience Maker - Six Senses Bali

InterContinental Hotels Group; Provinsi Bali; On-site; IDR 167,400,000 - 234,360,000; Full time

Job summary

Six Senses Bali is seeking a Guest Experience Maker (GEM) to deliver exceptional service and craft personalized guest experiences on the island of Bali. You will safeguard sustainability and wellness pillars while coordinating arrivals, preferences, and activities.

The role requires fluency in English, a hospitality background, and knowledge of hotel systems. Join a luxury team focused on emotional hospitality, local sensitivity, and pioneering wellness experiences.

Qualifications

• Fluent in English with strong guest interaction skills.
• Experience delivering high-quality guest service in luxury settings.
• Familiar with CRM platforms and hotel systems.

Responsibilities

• Check guest profiles and preferences before arrival.
• Coordinate arrivals and transfers with departments.
• Upsell resort, spa, LIFE and restaurant facilities.
• Prepare welcome amenities and assist guests throughout their stay.
• Adhere to Six Senses guidelines and quality standards.

Skills

Fluent English

Guest service

CRM platforms knowledge

Education

High school diploma or equivalent

Hospitality diploma/degree

Tools

MS Office

POS, PMS, CRM systems

Job description

As Guest Experience Maker (GEM), I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Guest Experience Maker (GEM), I willassume full responsibility for theefficientoperation of the following:

• Check guest profiles and guest history prior to the guest's arrival and be familiar with all the information.
• Notify concerned departments of guest arrival and ensure that they have the guests’ history and preference information before arrival.
• Coordinate with departments for transfer-related requests and assist guests with transfers to and from the hotel if required.
• Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.
• Offer welcome drink and cold towel on arrival.
• Escort guests accordingly throughout the resort.
• Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
• Knowledge of fire & safety procedures and exits.
• Upsell all resort, spa, LIFE and restaurant facilities.
• Ensure all equipment of the department is kept clean and in good working condition.
• Uphold Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Guest Experience Maker (GEM), I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results, including the following:

• High school diploma or equivalent and at least 1 year of experience in a similar hotel operational setting. Hospitality diploma/degreefrom a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems, including POS, PMS, and CRM platforms. I have excellent knowledge of guest-related functions and guest service.
• Fluent in English; I understand that additional languages are preferred.
• Indonesian citizenship

The above is intended to provide an overview of the role and responsibilities for a Guest Experience Maker (GEM) at Six Senses Bali It is not and does not imply that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Bali is an equal opportunity employer. This policy applies to all terms and conditions of employment.