Luxury Resort Guest Experience Lead

Selong Selo Resort & Residences; Lombok; On-site; IDR 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Medical

Housing

Telephone

Transport

Employee Pension Sc

Job summary

Selong Selo Resort & Residences in Lombok seeks a guest experience professional to design and deliver memorable experiences for our international guests. You will lead both indoor and outdoor activities, from cultural excursions to wellness and nature-based adventures, ensuring every guest feels valued and cared for.

With a passion for hospitality and a strong knowledge of Lombok’s culture, you will work closely with other departments to tailor experiences, manage guest expectations, and provide

Qualifications

• Diploma or Bachelor’s degree in Hospitality, Tourism, Leisure Management, or a related field.
• Previous experience in Guest Experience, Guest Relations, Recreation, Activities Associate, or Luxury Hospitality is preferred.
• Excellent command of English, both spoken and written. Additional languages are an advantage.
• Naturally warm, engaging, and confident when interacting with international guests.
• Passionate about creating personalized, memorable guest experiences.
• Creative and enthusiastic in designing and delivering unique activities tailored to different guest preferences.
• Comfortable leading a variety of indoor and outdoor activities, including cultural, wellness, recreational, and nature-based experiences.
• Strong knowledge or genuine interest in Lombok’s culture, local traditions, nature, destinations, and unique experiences is highly desirable.
• Excellent interpersonal and communication skills with a strong sense of luxury service and attention to detail.
• Proactive, adaptable, and able to anticipate guest needs rather than simply respond to requests.
• Energetic, outgoing, and confident in engaging with guests of different nationalities, ages, and backgrounds.
• Able to work independently while maintaining close coordination with other departments to deliver seamless guest experiences.
• Willing to work flexible hours, including weekends and public holidays, based on operational requirements.
• Physically fit and comfortable working in both resort and outdoor environments.
• A genuine passion for hospitality, storytelling, local experiences, and creating moments that guests will remember

Responsibilities

• Design and deliver personalized guest experiences and activities.
• Lead indoor and outdoor activities including cultural, wellness, recreational, and nature-based experiences.
• Engage with guests of different nationalities and backgrounds to ensure memorable stays.
• Coordinate with other departments to deliver seamless guest experiences.
• Be flexible with hours, including weekends and public holidays, based on operational needs.
• Work independently while maintaining close coordination with the team to ensure service excellence.
• Show genuine passion for hospitality and storytelling of local experiences.

Skills

Excellent English communication

Interpersonal skills

Guest experience/relations

Activity leadership

Cultural awareness (Lombok)

Education

Diploma or Bachelor’s degree in Hospitality, Tourism, Leisure Management, or related field

Job description

Selong Selo Resort & Residences in Lombok seeks a guest experience professional to design and deliver memorable experiences for our international guests. You will lead both indoor and outdoor activities, from cultural excursions to wellness and nature-based adventures, ensuring every guest feels valued and cared for.

With a passion for hospitality and a strong knowledge of Lombok’s culture, you will work closely with other departments to tailor experiences, manage guest expectations, and provide