Luxury Resort Security & Guest Experience Lead

Dijiwa Sanctuaries; Batugaing; Hybrid; IDR 89,280,000 - 133,920,000; Full time

Job summary

Dijiwa Sanctuaries in Bali is seeking a Security Officer for the Wana Desa Tanah Lot property to safeguard guests and property while upholding the warm, authentic hospitality the brand represents.

You will monitor all areas, conduct patrols, manage access points and CCTV, respond to incidents, assist guests, and collaborate with operations and guest services to ensure a seamless, tranquil guest experience.

Qualifications

• High school diploma or equivalent is required.
• Valid Security Guard certification (SKJ) is required.
• Clean background check is required.
• Fluency in Bahasa Indonesia is required; conversational English preferred.
• Physical fitness assessment may be required.

Responsibilities

• Monitor all areas of the property to ensure safety for guests, staff, and property.
• Conduct regular patrols of the resort premises including guest areas and back-of-house.
• Manage access control and monitor CCTV systems for security oversight.
• Respond promptly to security concerns or incidents with calm, discreet professionalism.
• Assist guests with directions and information in a warm, helpful manner.
• Collaborate with other departments to support smooth operations and events.
• Maintain incident reports and documentation per company standards.
• Participate in emergency procedures and staff training.

Skills

Situational awareness

English proficiency

Bahasa Indonesia

Customer service

Calm under pressure

Team player

Education

High school diploma

Security Guard certification (SKJ)

Tools

Access control systems

CCTV monitoring

Job description

Dijiwa Sanctuaries in Bali is seeking a Security Officer for the Wana Desa Tanah Lot property to safeguard guests and property while upholding the warm, authentic hospitality the brand represents.

You will monitor all areas, conduct patrols, manage access points and CCTV, respond to incidents, assist guests, and collaborate with operations and guest services to ensure a seamless, tranquil guest experience.