Front Desk Supervisor: Guest Services & VIP Ops

Kempinski Hotels; Provinsi Bali; On-site; IDR 66,960,000 - 83,700,000; Full time

Job summary

Kempinski Hotels in Bali is seeking a qualified Receptionist to supervise the front desk operations, ensuring the highest level of guest service in line with Kempinski and LQA standards. You will manage arrivals/departures, VIP guests, groups, and room registrations, while guiding and training staff to maintain pristine service and grooming standards.

The role requires Indonesian citizenship with 1–2 years in a Front Office receptionist position, strong English and local language skills, and

Qualifications

• Indonesian citizen
• 1–2 years experience in a receptionist position at Front Office
• Preferably in an international five star hotel
• Local language – excellent oral and written skills
• English – excellent oral and written skills
• Additional language beneficial
• Operational knowledge of front desk operations
• Knowledge of VIP welcoming protocol
• Solid knowledge in Microsoft Office (Word, Excel and PowerPoint)
• Advanced knowledge of Opera
• Basic knowledge of Micros

Responsibilities

• Plan and supervise the day to day operations of the Reception related to arrival/departure, room sales, VIP groups and room registrations.
• Coordinate and monitor subordinates to ensure guests satisfaction and adherence to service standards.
• Carry out training for new employees and ongoing on-the-job training.
• Handle guest requests and complaints politely and efficiently; follow up as needed.
• Liaise with departments to ensure accurate guest information (rates, room type, billing, requests).
• Keep abreast of hotel products/services and travel information relevant to guests.
• Maintain regular training of subordinates.
• Supervise cashier work of subordinates.
• Update loyalty programme information.
• Prepare handover reports on guest complaints/incidents at shift end.

Skills

Front Office Operations

VIP welcoming protocol

Microsoft Office

Opera

Micros

English language

Local language

Customer service orientation

Team coordination

Problem solving

Tools

Opera

Micros

Job description

Kempinski Hotels in Bali is seeking a qualified Receptionist to supervise the front desk operations, ensuring the highest level of guest service in line with Kempinski and LQA standards. You will manage arrivals/departures, VIP guests, groups, and room registrations, while guiding and training staff to maintain pristine service and grooming standards.

The role requires Indonesian citizenship with 1–2 years in a Front Office receptionist position, strong English and local language skills, and