Luxury Front Desk Lead - Guest Experience & Revenue

Kempinski Hotels SA; Kuta Selatan; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

The Apurva Kempinski Bali is seeking a Front Desk Manager to assist the Front Office Manager in leading all front desk sections in line with Kempinski standards, focusing on guest satisfaction and revenue opportunities.

You will train and supervise front desk staff, coordinate with Housekeeping and Sales, handle VIP arrivals, and contribute to budget planning while maintaining high service levels across the guest journey.

Qualifications

• Indonesian citizen with at least 2 years in a managerial role within a luxury hotel environment.
• Strong knowledge of Front Office operations including guest check-in/check-out, room allocation, cash handling, and guest service standards.

Responsibilities

• Direct front desk operations including check-in/check-out and guest assistance, ensuring policy compliance and guest satisfaction.
• Participate in development and implementation of front desk policies and standards.
• Supervise and schedule direct subordinates to ensure efficient front desk operations.
• Maximize hotel revenue by inventory control, group blocking, and upselling.
• Maintain visibility during peak periods and handle guest complaints to ensure satisfaction.
• Greet VIP guests on arrival and escort to rooms, building rapport for the stay.

Skills

Front Office Ops

Leadership

Guest service standards

Cash handling

Opera PMS

Tools

Opera PMS

Job description

The Apurva Kempinski Bali is seeking a Front Desk Manager to assist the Front Office Manager in leading all front desk sections in line with Kempinski standards, focusing on guest satisfaction and revenue opportunities.

You will train and supervise front desk staff, coordinate with Housekeeping and Sales, handle VIP arrivals, and contribute to budget planning while maintaining high service levels across the guest journey.