Front Desk Manager at The Apurva Kempinski Bali

Kempinski Hotels SA; Kuta Selatan; Presencial; IDR 240.000.000 - 360.000.000; Jornada completa

Descripción de la vacante

The Apurva Kempinski Bali is seeking a Front Desk Manager to assist the Front Office Manager in leading all front desk sections in line with Kempinski standards, focusing on guest satisfaction and revenue opportunities.

You will train and supervise front desk staff, coordinate with Housekeeping and Sales, handle VIP arrivals, and contribute to budget planning while maintaining high service levels across the guest journey.

Formación

• Indonesian citizen with at least 2 years in a managerial role within a luxury hotel environment.
• Strong knowledge of Front Office operations including guest check-in/check-out, room allocation, cash handling, and guest service standards.

Responsabilidades

• Direct front desk operations including check-in/check-out and guest assistance, ensuring policy compliance and guest satisfaction.
• Participate in development and implementation of front desk policies and standards.
• Supervise and schedule direct subordinates to ensure efficient front desk operations.
• Maximize hotel revenue by inventory control, group blocking, and upselling.
• Maintain visibility during peak periods and handle guest complaints to ensure satisfaction.
• Greet VIP guests on arrival and escort to rooms, building rapport for the stay.

Conocimientos

Front Office Ops

Leadership

Guest service standards

Cash handling

Opera PMS

Herramientas

Opera PMS

Descripción del empleo

Front Desk Manager at The Apurva Kempinski Bali

Application Deadline: 1 November 2026

Department: Rooms Division, Front Office & Guest Services

Employment Type: Fixed Term - Full Time

Location: Indonesia - Bali

Reporting To: Front Office Manager

Description

Assisting the Front Office Manager in leading and managing all sections of the Front Desk in order to ensure the highest standards of service in accordance with the policies, procedures and Kempinski Standards.

They are also responsible for up-selling rooms to maximize the room revenue. Their job responsibilities are the extension of the Front Office Manager's tasks related to the front desk to ensure continuity and maintenance of standards.

Key Responsibilities

• Direct front desk operation such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and focus on guest’s satisfaction and needs.
• Participate in the development, implementation and review of the policies, procedures, practices and standards.
• Select, train, develop, schedules and manage the performance of direct subordinates to ensure the efficient running of front desk operations.
• Maximize hotel revenue by controlling room inventory, group blocking, and packages, up selling.
• Maintain high visibility during peak periods in order to ensure smooth running of operations, promote good public relations, take corrective actions and handle customers’ complaints to ensure their satisfaction.
• Greet VIP guests upon their arrival and escort them to their room. Establish good rapport and offer assistance for the duration of their stay.
• Coordinate front desk duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Kempinski Standards in a safe and secure environment.
• Identify training needs, plans training activities and oversee their implementation for all front desk sections. Follows up to ensure compliance and efficiency of training activities.
• Assist in the preparation of the annual budget and manning guide and manage within budgetary guidelines.
• Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.
• Accomplished a set of administrative duties such as leading and attending meetings, writing reports and memos and other specific duties related to the job function.

Skills, Knowledge and Expertise

• Indonesian citizen, with at least 2 years in managerial role within a luxury hotel environment
• Strong knowledge of Front Office operations, including guest check-in / check-out procedure, room allocation, cash handling, and guest service standards
• Excellent leadership and people management skills with the ability to motivate, coach, develop team member
• Proven ability to handle guest complaints and guest recovery professional while ensuring exceptional guest satisfaction
• Proficient in Property Management System, preferably Opera Cloud / Opera PMS
• Ability to analyze operational reports and implement continuous improvements to enhance guest experience and operational efficiency